Consumer Bank Insights & Incentives Analyst Job Listing at Valley Bank in Morristown, NJ (Job ID 26-427)

Description

• Responsibilities include but are not limited to:
• Administer and validate the Retail Banking scorecard on a recurring cadence (e.g., monthly/quarterly), ensuring metrics, rules, and payout calculations align to documented plan design.
• Oversee incentive plan integrity end-to-end, including:
  
  • Confirming credit posting occurs accurately and consistently.
  • Calidating tracking logic for metric attainment (e.g., thresholds, caps, accelerators, prorations).
  • Ensuring attribution rules (employee/branch/market) are applied correctly.
• Perform independent reconciliations and reasonability checks across source systems, reporting layers, and scorecard outputs to ensure data completeness and accuracy.
• Establish and maintain control checks (automated and manual) to identify anomalies such as unexpected spikes, missing credits, duplicate credits, late postings, and out-of-pattern performance changes.
• Investigate and triage scorecard defects (logic, data mapping, timing, eligibility rules), documenting root cause, impact, and recommended correction.
• Partner with the data team that built/maintains the scorecard to assess, test, and improve logic; contribute to requirements and validation for enhancements and fixes.
• Lead/participate in UAT and regression testing for scorecard changes, ensuring changes do not introduce unintended outcomes or break prior functionality.
• Monitor for scorecard design vulnerabilities and unintended behaviors:
  
  • Identify behaviors that maximize incentive outcomes without delivering intended business value.
  • Quantify impact and recommend rule changes, guardrails, or controls.
  • Escalate recurring or material patterns of concern to appropriate stakeholders.
• Create and maintain scorecard documentation (metric definitions, rule logic, control framework, known issues log, release notes).
• Develop and deliver clear stakeholder communication (business leaders, operations, compensation, data/analytics) on scorecard performance, issues, fixes, and governance decisions.
• Support periodic plan governance activities: metric performance reviews, rule interpretation clarifications, exception handling, and audit readiness.