Description
Responsibilities include but are not limited to:
- Responsible for portfolio monitoring in general and accounts 60+ Days Past Due specifically - prioritizing calls, maintaining notes and activities in Dollars to ensure delinquency objectives are understood and achieved.
- Provides guidance to Collections and Customer Service teams in managing their respective duties.
- Has frequent interaction with senior management regarding the status of problem loans.
- Provide thoughtful review and analysis of account information to establish the best possible outcome (Legal, restructure).
- Negotiate settlements with customers and/or their counsel.
- Preparation of daily/monthly delinquency reports.
- Participate in monthly Portfolio Review Meetings highlighting key issues.
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