Product Owner, Digital & Assisted Channels Job Listing at Valley Bank in New York, NY (Job ID 26-495)

Description

Responsibilities include but are not limited to:

• Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
• Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
• Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
• Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
• Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
• Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.