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Company: Valley Bank
Location: Morristown, NJ
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Responsibilities include, but are not limited to:

  • Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems.
  • Troubleshoots systems issues for resolution.
  • Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury products in order to support retail personnel.
  • Onboards both commercial and consumer clients, as well as general tasks related to Retail operations.
  • Provide excellent customer service to solve client issues through resolution.
  • Tracks reported issues for consolidation and potential process or system change.
  • Create and provide training to resolve common issues.
  • Assist Retail Operations and Sales with projects, activities and tasks.
  • Prepares reports daily, monthly, quarterly and as needed.


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