Description
Patient Accounting Manager Wilson Health is seeking an experienced revenue cycle leader to serve as Patient Accounting Manager. This role provides hands-on, day-to-day leadership of patient accounting operations, helping ensure the department runs smoothly, work is completed accurately and timely, and operational issues are resolved at the appropriate level. The manager partners closely with the Director of Revenue Cycle to improve financial performance, strengthen payer and vendor relationships, optimize workflows, and support organizational growth. The ideal candidate brings a strong background in healthcare billing, claims management, payer enrollment, credentialing, and team leadership and enjoys solving problems, improving processes, creating structure, and developing employees. What You'll Do
- Lead the daily operations of Patient Accounting, including billing, accounts receivable follow-up, denials management, collections, cash posting, payer enrollment, and credentialing.
- Manage and monitor departmental work queues, workloads, backlogs, and priorities to support timely, accurate work and consistent productivity across the team.
- Serve as the first point of escalation for day-to-day workflow questions, helping team members resolve routine operational issues and elevating matters to the Director of Revenue Cycle when broader leadership input or decision-making is needed.
- Supervise, coach, and develop Patient Accounting team members, reinforce accountability, and provide clear direction on priorities and performance expectations.
- Monitor departmental productivity, performance metrics, and revenue cycle outcomes, and act on trends or operational barriers that may affect results.
- Oversee provider payer enrollment and credentialing activities to help prevent interruptions in reimbursement.
- Manage day-to-day relationships and workflow coordination with third-party vendors, including Quadax, Keybridge, and other revenue cycle partners; participate in vendor meetings and support operational decision-making and follow-through.
- Attend team and vendor training sessions, translate learning into practical workflows, and lead the development, documentation, and maintenance of standard operating procedures.
- Serve as a subject matter expert for billing, reimbursement, payer, and patient accounting workflow issues.
- Partner with Revenue Cycle leadership to identify workflow improvements, standardize processes, and implement operational efficiencies.
- Collaborate with Finance, Information Technology, Clinical Operations, and Physician Practices to resolve issues and improve processes.
- Utilize Epic and other revenue cycle systems to monitor performance, manage work, and support operational success.
- Bachelor's degree preferred.
- Five or more years of revenue cycle, patient accounting, medical billing, or related healthcare experience.
- Previous leadership experience preferred.
- Epic revenue cycle experience strongly preferred.
- Experience with payer enrollment, provider credentialing, denials management, and accounts receivable processes.
- Experience monitoring work queues, coordinating vendor relationships, improving workflows, or developing standard operating procedures is preferred.
- Strong analytical, communication, decision-making, organization, and problem-solving skills.
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