Clinic Manager Job Listing at WorkCare in Boise, ID (Job ID 321254)

Description

Job Summary  

Management and supervision of the day-to-day operations of the occupational clinic. Responsible for providing leadership, staff oversight, training and development and management of administrative processes, personnel, clerical, technical, and maintenance functions; planning and assigning duties to employees; monitoring the activities of all operating components to assure provision of high-quality employee care. 

Essential Duties and Responsibilities 

• Provide best-in-class customer service to client employees, management, contractors, and vendor partners.
• Oversee the day-to-day operations of the occupational health clinic, ensuring compliance with all company policies, procedures, and contractual obligations.
• Manage clinic staffing schedules to ensure adequate coverage and efficient utilization of resources while meeting operational demands.
• Supervise staff administratively, approve time sheets, provide coaching and mentoring, conduct employee evaluations, and complete all required performance reviews.
• Establish, communicate, and maintain employee performance expectations, accountability standards, and professional conduct requirements.
• Participate in recruiting, interviewing, hiring, onboarding, and retention of clinic personnel.
• Ensure all clinic employees are appropriately trained, competent, and compliant with organizational policies and procedures.
• Develop, implement, maintain, and oversee clinic Standard Operating Procedures (SOPs) and operational workflows.
• Monitor clinic workflow processes and identify opportunities to improve efficiency, productivity, and service delivery.
• Understand and strive to meet and exceed client expectations for onsite clinic services and staff performance.
• Responsible for understanding all deliverables outlined within the contractual agreement and ensuring compliance with service expectations.
• Participate in all internal company meetings as requested or assigned.
• Participate in all client-owned and site-specific meetings as approved by the Program Manager-Onsite Services.
• Report directly to and communicate regularly with the Program Manager-Onsite Services regarding clinic operations, staffing, performance, and client concerns.
• Advise the Program Manager-Onsite Services of potential operational challenges, staffing concerns, and out-of-scope requests.
• Supervise all daily clinical, administrative, and operational programs and supporting processes.
• Maintain clinic facilities to the highest standards of cleanliness, organization, safety, and operational readiness.
• Oversee the ordering, inventory management, maintenance, and cost-effective utilization of clinic supplies, equipment, and materials.
• Ensure all clinic equipment is maintained, inspected, and operational in a timely manner.
• Maintain and manage the electronic medical records system, ensuring employee medical information remains secure and confidential.
• Ensure clinic employees have appropriate access, training, and competency in the use of electronic medical record systems.
• Monitor clinic performance metrics and operational data; compile, analyze, and report information to support quality improvement initiatives and contractual reporting requirements.
• Conduct routine reviews of clinic operations, documentation, workflows, and performance indicators to ensure compliance and operational excellence.
• Manage internal and external vendor relationships and coordinate services necessary for clinic operations.
• Identify and recommend opportunities for program growth, process improvements, operational efficiencies, and enhanced service delivery.
• Provide comprehensive injury management and medical case management of work-related injuries and illnesses, as appropriate.
• Understand the Clinic Manager's role in each clinical situation as related to professional qualifications and scope of practice.
• Communicate with and take direction in clinical matters from the assigned Corporate Medical Director.
• Communicate and partner with the client under the direction and oversight of the Program Manager-Onsite Services.
• Perform additional duties and assume additional responsibilities as identified by the Program Manager to support the efficient operation of the onsite clinic.

Education and Experience

• Bachelor's degree in nursing or other appropriate clinical specialty.
• Current CPR/AED certification.
• Valid Idaho RN license is preferred.
• Certification in CAOHC preferred.
• DOT Drug and Alcohol Testing certified preferred.
• Experience in account management, onsite experience preferred.

Skills and Competencies

• Strong verbal, written and interpersonal communication skills.
• Must be able to demonstrate the ability to maintain privacy and confidentiality.
• Strong critical thinking skills; problem solving, and decision making.
• Must have the ability to gather data, compile information and prepare reports.
• Ability to manage multiple priorities, with attention to detail and accuracy.
• Ability to create and edit written materials.
• Ability to communicate effectively to a variety of audiences.
• Skill in organizing resources and establishing priorities.
• Demonstrate cooperative behavior with colleagues, supervisors and clients.
• Strong time management, organizational, and follow-through skills.
• Ability to meet and exceed daily and weekly individual performance goals.
• Ability to work independently as well as assist other team members when needed.
• Requires regular and predictable attendance and punctuality.

Computer Skills

• Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
• Experience with Electronic Medical Records (EMR), Cority experience a plus.

Physical Demands

• Requires sitting for long periods of time, working at a desk.
• Ability to work under stressful, sometimes unpredictable situations.
• Manual dexterity required for use of medical equipment, performing procedures, computer keyboard; Use hands/fingers to handle, control, or feel objects, tools, or controls.
• Required to stand, walk, stoop, kneel, crouch, and/or climb stairs; Some bending and stretching could be required.
• Ability to kneel and perform chest compressions for CPR life saving measures.
• May occasionally lift and/or move up to 50 pounds.

Work Environment

• Mainly indoor, office environment conditions.
• The noise level is usually moderate. 
• Air quality is good, and temperature is controlled.

This position has an hourly pay range of $55 - $57 per hour. Final compensation offered will be determined by factors such as job-related knowledge, skills, experience, and qualifications. 

Benefits for this position include paid time off; medical, dental, vision, and critical illness insurance; HSA, HRA, and FSA; life and disability insurance; EAP; 401K; legal and identity theft coverage; pet insurance and more.

The preceding statements describe the general job responsibilities and individual's qualifications inherent to this position. These are not intended to be construed as exhaustive lists. To perform this job successfully, the individual must be able to perform each essential function satisfactorily, accurately, and safely. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of their jobs. This job description may be reevaluated and/or modified at any time without notice.

Every qualified individual has the same opportunity for recruitment, hire, training, transfer, promotion, compensation, benefits, employee activities, and general treatment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other classification protected by applicable local, state, or federal law.