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Service Excellence Manager I
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Retail Business Development Officer
Valley Bank - Roxbury Township, NJ
Responsibilities include but are not limited to: Delivers and Sells a full range of branch banking services to individuals, businesses and municipalities. Independently develops and implements strategic business plans with Head of Retail Sales' approval which are consistent with Valley's corporate direction and result in achieving key performance indicators (i.e.: targeted loa...
Service Excellence Manager I
Valley Bank - Chester, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Loan Workout Team Leader
Valley Bank - Fairfield, NJ
Responsibilities include but not limited to: Supervise assigned workout officers and support staff. Independent, self-starter experienced with guiding workout officers in managing their respective portfolios by, among other things, reviewing the officers' proposed courses of action and the facts and considerations on which they are based and where appropriate, raising addition...
PERSONAL BANKER
Valley Bank - South Plainfield, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Brand & Media Experience Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Lead the strategic development of branded experiences across retail branches and corporate offices, ensuring they reflect our values and maintain brand consistency, aligning with the overall brand identity. Collaborate with retail team, design, and facilities teams to guide the signage and environmental branding of physical spac...
PERSONAL BANKER
Valley Bank - Dover, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Supervising Senior Auditor
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Organizes and effectively plans for assigned areas in the development of the audit scope, including those for assigned team members. Plans and executes effectively ensuring quality work and timely completion. Assist in the development of audit test steps. Collaborating with key stakeholders to provide value-ad...
IT and Cyber Risk Compliance Specialist
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Controls Assessments and Testing (35%) Apply an independent, second-line cyber risk assessment methodology to prioritize the bank's cyber risks and conduct the risk assessments considering emerging cyber threats. Lead the introduction of continuous monitoring and proactive controls testing to better ensure control effective. Is...
Data Scientist Manager
Valley Bank - Morristown, NJ
Develop and maintain new and existing models utilized by the Financial Crimes Compliance. Coordinate and conduct the tuning of the financial crime models. Make recommendations to improve model thresholds by conducting statistical analysis including sensitivity and productivity. Construct and refine machine learning models. Oversee model performance using MLOps practices. Lead ongoing risk asses...
Data Analyst
Valley Bank - Morristown, NJ
Extract, store, transform and process data through data analytics and generate output for visualization/analysis by internal audit team. Coordinate data analytics trainings for internal audit department to promote use of data analytics. Prepare presentation slides for audit committee reporting. Use data analytics to automate audit testing and develop new techniques for continuous auditing/mo...
Quality Assurance Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Uses quality assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend data to management team. Provides actionable data, feedback, and recommends appropriate ac...
Data Quality Analyst
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Work with data owners and IT teams to establish data quality standards and metrics. Work with business stakeholders to define data quality requirements and conduct data quality assessments. Develop and manage data quality controls to ensure the completeness, validity and consistency of data and identify trends and risk ...
Business Continuity Lead
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Own and conduct the Enterprise Business Impact Analyses (BIA) and assist business leaders in determining business processes and identifying criticality, recovery time objectives (RTO), recovery point objectives (RPO), maximum tolerable downtimes (MTD) and map critical dependencies. Conduct business continuity risk assessment for...
Sr Credit Underwriter-Consumer
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Underwrite Indirect, Direct Consumer Loans - Small Business products. Underwrite and analyze more complex loans that require financial analysis generally carrying higher loan limits. Build/Maintain Relationships with Dealers - Branches and interface with all Consumer Loan related departments. Communicates with Loan Off...
