Description
Position summary: Serve as the customer service interface between the customer and Bay Advanced Technologies for handling all customer RMA's The Quality/RMA Coordinator must be effective and efficient with processing all customer requests for returns with minimal direct supervision. This must be accomplished by utilizing the company distribution software (P21) and manufacturing software (M2M) along with various other software tools under the guidelines of company policies and procedures.
General Purpose: The Quality/RMA must ensure any product Rework, Repair, Upgrade or Re-stock are handled with a high focus on customer satisfaction.
Role qualifications:
- Excellent communication skills with the ability to interact well with people. Must be detailed oriented and have good organizational skills. Have the ability to be a team player working with a diverse group and the ability to work independently under minimal supervision.
Position responsibilities:
- Handle incoming RMA requests to customer (Max. 24 hrs)
- Handle internal DMR's including job order replenishment, paperwork/inventory transactions
- Coordinate stock purge requests
Essential skills and experience:
- Ability to deal with customers on phones and in person, the ability to multi-task and handle difficult situations professionally.
- Good interpersonal skills.
- A self-starter with the ability to work independently.
- Excellent communication skills
- Computer experience with Windows, Outlook, Internet Explorer
- RMA experience with knowledge of purchase order, RMA and DMR processes. Have a general understanding of credit and debit memo processes.
As the world's largest fluid power distributor, the Applied Fluid Power® network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Capabilities include system integration, manifold design, machining and assembly, electronic controls, fabrication, fluid filtration, programming, high speed hose assembly, engineering, repair services, and more. Additionally, Applied Fluid Power® has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements.
Applied Fluid Power® is a part of Applied Industrial Technologies (NYSE: AIT), a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.
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