Description
Are you proactive in asking questions and recommending solutions as well as additional related products?
Do you enjoy the challenge of discovering just the right part or solution for a customer's need?
Are you knowledgeable in fluid power components?
We have an immediate opening for a Fluid Power Inside Sales / Customer Service Representative. We are the world's largest fluid power distributor, supplying hydraulic and pneumatic components and value-added services.
More about this role:
As a member of the Applied® Fluid Power Network, you will partner with our external customers and internal customers (parent company account managers) to find products and services, solve customer needs, and build ongoing positive business relationships in an industrial environment. This branch is a small operation consisting of two to three employees, which requires all associates to be able to perform all functions required in the branch.
Respond to customer inquiries, create price quotes, process orders, expedite parts, and process returns. Professionally handle requests from customers to ensure that issues are resolved promptly and thoroughly. Requests are received via phone, email, fax, and as communicated by sales associates.
Sourcing parts from core vendors and alternative vendors when needed. Recommend and source the most profitable products, utilizing internal inventory first, supplier inventory as an alternate option, to meet or improve upon the customer required dates.
Continuously identifying process & product improvements that positively impact the Customer's experience.
Assist in generating sales and growing revenue for the branch. Proactively review open customer orders and pending quotes to ensure on-time responses, shipments, and conversion of quotes to orders. Promote the best long-term solutions to our customers.
Communicate disruptions in service levels, approval requests, corrective actions needed, customer feedback, and preventative actions to management.
Support pricing and margin improvement efforts by communicating opportunities with management.
Adopt and utilize business processes that will improve work efficiency.
Gain and utilize product knowledge and expertise to assist customers with product selections and coordinate supplier engineering support to drive the sales process.
Responsible for personal investment in gaining proficiency in our systems, product training, adoption of company initiatives, sales tools, and overall continuous career development.
POSITION REQUIREMENTS:
5 + year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred.
Attention to detail, sense of urgency, and strong inter-personal skills.
Strong mechanical aptitude is required.
Good written and verbal communication skills.
A working knowledge of warehouse systems and processes.
General knowledge or training in shipping, counting and checking of product.
Experience using PCs to perform job functions and the ability to learn new software applications.
High School diploma or GED.
Basic math calculations and the ability to read, write and understand work instructions.
Valid driver's license & clean driving record (MVR)
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.
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