Sr Manager Human Centric Experience Job Listing at Academy Sports + Outdoors in Katy, TX (Job ID R283946)

Description

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Education:

• Bachelor's degree in relevant field of study required.

Work Experiences:

• 7+ years of experience in customer experience marketing, internal search, SEO, eCommerce UX, personalization, email marketing or web design
• Experience managing multiple web and design projects and vendor partners.
• Prior Omnichannel experience preferred.

Skills:

• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels up to the SVP level, both internal and external
• Effective communicator and leader with the ability to rally teams around business vision and passion for excellence; empowers, coaches, and mentors' team members.
• Self-motivated, with the ability to work effectively prioritize workload across multiple projects while remaining organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced, and frequently changing environment.
• Ability to own CX projects end-to-end with effective partnership across site merchants, supporting marketing teams, product owners, tech leads, scrum masters in Academy's agile framework.
• Strategic thinker with an analytical, data driven mindset and demonstrated ability to strategically solve complex problems to make effective business decisions.
• Working knowledge with search, design, personalization, A/B testing, multivariant, customer data, and measurement platforms or tools
• Professional demeanor, effective listener, clear presenter, and succinct writer
• Strong Microsoft Office program experience, including Excel, Word and PowerPoint, Visio
• Acceptable level of hearing and vision to perform job duties.

Responsibilities:

• Develop strategy and multi-year plan for human centric designs and experiences on Academy.com and for site ops team that consider UX, internal search, and site architecture.
• Develop and execute testing (A/B) strategies for the site to deliver data driven enhancements towards human centric designs and improved customer experiences.
• Develop and document relevant processes and deliverables to support the customer experiences. 
• Partner across departments within Academy Sports + Outdoors and external supplies to achieve deliverables; Responsible for managing vendor relationships.
• Provide direction to team to manage to committed deliverables; Regularly review the status of projects with appropriate leadership to verify that Company expectations are met.
• Identify areas for website improvement and manage projects that improve and optimize site experience and results.
• Maintain a view of competitive benchmarks and best practices for site experience; Translate insights into strategic actions.
• Partner with Product Management and become an expert in critical tools used by the broader team to deliver a best-in-class experience for our customers.
• Drive customer experience enhancements and incremental revenue with across the full search and browse stack, focusing on the customer conversion funnel.
• Lead efforts to introduce new onsite features and functionality to Academy.com; collaborate with product manager and merchandising teams to create best-in-class human centric experiences.
• Own optimization efforts, including improvements to keyword search logic, relevancy strategies, redirects/enhancements, and search A/B Testing in partnership with Digital Merchants
• Develop search measurement plans; monitor search metrics and KPIs; interpret onsite search feedback; translate findings into strategic action for key seasonal and year-long categories and products.
• Establish and consistently refine the process to create/manage relevant search terms & site taxonomy support for new and existing products; ensure consistency in approach and delivery.
• Develop a thorough understanding of Academy's policies, procedures, and safety rules.
• Duties may change; Team Member may be required to perform other duties as assigned.

Physical Requirements & Attendance:

• Acceptable level of hearing and vision to perform job duties.
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.
• Regular attendance required.

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​