Business Systems Analyst 2 Job Listing at AMD in Hyderabad, Telangana (Job ID 63348-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

BUSINESS SYSTEMS ANALYST 2

THE ROLE: 

Join us to lead our organization in operational excellence as we continue to grow our graphics technology leadership in the industry. Our team manages operations for AMD's graphics engineering team the Radeon Technology Group. We create products for AMD's portfolio that enable our customers to build world class laptops, gaming PCs, professional graphics workstations, servers, embedded devices, and much more. We are looking for an operations team member who will act as a data analyst.  

THE PERSON: 

A successful candidate possesses good programming skills and an understanding of Relational Databases Management concepts. 

KEY RESPONSIBILITIES: 

• Contribute to key data-driven activities such as annual planning cycle, corporate awards nominations, hiring attainment and project costing  

• Contribute to timely, quarterly ‘PBA' project-based accounting data collection & analysis  
• Assist in data reporting & process improvement initiatives to increase automation & enable scenario modeling  

PREFERRED EXPERIENCE: 

• Alteast 5 years' experience in Incident Manager or Service Management roles.
• Incident Management Process/ Major Incident Manager – Roles and Responsibilities
• Good Knowledge in Incident life cycle from incident identification till incident closure.
• Handling high priority incidents (P1 & P2) and coordinating with the respective teams as per escalation matrix.
• Coordinating incident bridge calls for quick and prompt resolutions.
• Prioritizing the Incidents based ion the impact and urgency.
• Escalating any issues to the management team to ensure progress and resolution of P1 and P2 incidents.
• Providing the workaround and restoring business within minimum impact resolving the alerts as per their priority.
• Manage and monitor the tickets & Coordinate with vendor.
• Have intermediate hands-on problem and change management process.
• Contact the internal helpdesks for any issues relating to the helpdesk To Free Numbers.
• Coordinate with that respective technical teams to get the updates on P1/P2.
• Review and acting on P1/P2 incident management report as required.
• Monitor the unassigned and reassigned P1 & P2 incidents and taking appropriate action.
• Identify, initiate, schedule and conduct incident reviews.
• Validate and correct as required the ticket category, subcategory, and service.
• Assist the reassignment of misdirected P1 and P2 incident.
• Maintaining all KPI's required for business and continuous improvement.
• Attending weekly call with customers and keep updating all priority incidents of whole week.
• Should be comfortable working for 24/7 shifts.

ACADEMIC CREDENTIALS: 

• Bachelor's Degree in Mathematics, Computer Engineering, Finance, Economics or Statistics 

#LI-SK4

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.