Customer Operations Account Manager Job Listing at AMD in San Jose, CA (Job ID 65896-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:

The Customer Operations Account Manager at AMD is pivotal in ensuring seamless operations between the company and its customers. This role involves building and maintaining robust relationships at both operational and managerial levels within AMD and its customer organizations. The manager leverages these relationships to manage expectations, enhance operations, and resolve issues related to orders, supply, delivery, and forecasts. They are responsible for reviewing customer backlogs, managing the product lifecycle, overseeing inventory, and ensuring accurate demand and supply analysis. Additionally, they drive key projects, provide strategic advice, and engage in regular customer reviews to support organizational goals.

THE PERSON:

The ideal candidate excels in relationship-building and effective communication. They are proactive problem solvers who adapt well to change and uncertainty. Demonstrating leadership and teamwork, they collaborate to achieve goals and drive continuous improvement. They are detail-oriented and analytical, engaging strategically with customers and stakeholders to ensure operational excellence.

KEY RESPONSIBILITIES:

• Review customer backlogs and collaborate with stakeholders to resolve issues.
• Manage business through all product lifecycle stages (NPI, EOL).
• Oversee inventory and DOI to minimize costs.
• Manage demand vs. supply profiles for direct customers or distribution channels.
• Monitor consumption rates and ordering patterns for demand/supply analysis.
• Manage on-time revenue forecasting based on forecasts.
• Identify and manage strategic relationships to ensure business continuity.
• Drive key projects and provide consultative advice to management.
• Collaborate within the team to share best practices and remove obstacles.
• Continuously develop skills and adopt new tools/processes.
• Ensure efficient service through operational excellence and customer collaboration.
• Lead and collect feedback on new process implementations.
• Engage with customers through regular business reviews and meetings.
• Provide guidance on operational issue resolution.
• Support customer operations with a high-level understanding of business processes.

PREFERRED EXPERIENCE:

• Strong supply chain knowledge and project management experience.
• Understanding of business strategy and process improvement.
• Strong problem-solving skills and ability to implement solutions.
• Ability to write executive communications.
• Strong oral and presentation skills, capable of discussing operational concepts with customers, management, and team.
• Proficiency in Excel, PowerPoint, and Power BI.
• Ability to manage internal and external conflicts.
• Experience in developing and strengthening customer relationships.
• Strong analytical skills with the ability to manage cross-functional dependencies.
• Ability to deal with uncertainty.
• Experience with data center customers preferred.

ACADEMIC CREDENTIALS:

Bachelors or Masters Degree in Business or Supply Chain preferred.

#LI-BS1

#Hybrid

Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.