Description
WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE:
Join a highly skilled Data Center Operations team responsible for ensuring critical server infrastructure stays healthy, organized, and performing at its best for a major enterprise customer. In this role, you will be the hands-on expert in the data center—working directly with physical hardware such as servers, racks, switches, and cabling. You'll prepare and stage new systems, support hardware refreshes, and troubleshoot components to keep services running seamlessly.
You'll collaborate with both internal engineering teams and customer-facing stakeholders, gaining visibility into how data center infrastructure powers real-world business outcomes. This is an opportunity to build strong technical depth in data center technologies, learn deployment standards at scale, and contribute ideas that improve operational efficiency and documentation across the environment. If you enjoy problem-solving, working with your hands, and being part of a team that owns the operational success of the hardware footprint—this role is for you.
THE PERSON:
You are self-motivated, hands-on, and take pride in delivering exceptional service reliability. You thrive in structured processes, pay strong attention to detail, and consistently follow safety protocols. You stay calm when challenges arise, communicate clearly, and proactively share information to help the team succeed. You take accountability for your work, stay curious, and continuously look for ways to improve workflow, knowledge sharing, and customer experience.
KEY RESPONSIBILITIES:
• Support deployment and maintenance of data center hardware including servers, storage, and network devices
• Perform diagnostics and troubleshoot hardware failures to minimize service disruption
• Execute staging, labeling, cabling, grounding, and quality checks according to safety and deployment standards
• Assist with hardware refreshes, upgrades, and decommissioning activities
• Create and refine documentation such as SOPs, KB articles, and lessons learned
• Manage work via ticketing systems and deliver against established SLAs/KPIs
• Escalate incidents appropriately and provide timely updates to stakeholders
• Contribute to a positive team culture by collaborating, sharing knowledge, and supporting peers
• Learn the customer's environment and understand the impact of your work on operational success
PREFERRED EXPERIENCE:
• Hands-on experience with data center hardware, IT equipment, and cabling
• Ability to diagnose and replace faulty components
• Familiarity with ticketing systems and workflow management
• Knowledge of safety procedures in a data center environment
• Strong communication skills when interacting with internal and external partners
• Experience documenting technical processes or best practices
ACADEMIC CREDENTIALS:
Technical certifications or coursework in IT, networking, or related fields preferred
LOCATION:
Onsite at customer data center in Iowa
This role is not eligible for visa sponsorship.
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Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
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