MTS Product Development Eng. Job Listing at AMD in Chongqing (Job ID 63198-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

AMD together we advance_

THE ROLE:

Join AMD's team of highly skilled professionals in managing the quality performance of key customers in the production of our leading-edge Client product portfolio. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales, platform, product development teams and manufacturing operation teams. The directive of this role is to provide a differentiated quality experience, improve customer satisfaction, and to build customer confidence with a focus on AMD customer satisfaction across the Product Introduction & volume ramp/sustaining phases. This is a high visibility role that acts as a key interface into our Client Customers' Factory sites and field service sites in Vietnam and Thailand.

THE PERSON:

Ideal candidate is an experienced self-starter and good influencer, able to work both independently as well as in teams and across business units to accomplish tasks in a timely manner. Effective presentation skills & good negotiation skills. Fluent in both Mandarin Chinese and English.

KEY RESPONSIBILITIES:

• Lead customer interface for AMD Client APU/CPU product quality and reliability support.
• Play a critical role as the key contact for product quality and post-sales support for AMD customers, accurately represent customer's requirement within AMD.
• Interact with AMD's key customer's procurement, quality, and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification, ramp, and high-volume manufacturing.
• Provide AMD's cross functional team with customer priorities to ensure resources are aligned to support critical activities.
• Manage the overall customer quality relationship and work closely with customers to fully understand their business from a quality perspective.
• Escalate potential issues to AMD's management to avoid customer disruption and ensure timely resolution.
• Program-manage cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Client Product Line Quality (PLQ) team, Client Platform Engineering, Product Engineering, Packaging Engineering, Failure Analysis, Client Customer Engineering, Sales Ops and Supplier Quality Engineering.
• Provides post sales technical expertise during the installation, implementation and maintenance of AMD's products at the customer production or field service site. May be involved in implementing detailed customer installation requirements.
• Track & Present Customer Factory consumption data and DPPM (defective parts per million) data.
• Improve customer engineering service efficiency via metrics optimization and monitoring.
• Willing and able to frequent travel between Hanoi, Vietnam and Thailand (Bangkok / Pattaya areas) as required for customer factory & field service site visits.

PREFERRED EXPERIENCE:

• 5-10 years of related experience in the areas of Semiconductor Platform, Product Engineering, or Quality Engineering.
• Possess strong technical knowledge of computer products such as notebook and desktop systems.
• JMP/Minitab experience, Python programming skill is plus

ACADEMIC CREDENTIALS:

• Minimum B.S. in Computer Science, Electrical Engineering, Computer Science, Physics, Materials Science or similar.

LOCATION:

Chongqing, China 

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.