Program Manager – GPU Returns Debug Job Listing at AMD in Markham, ON (Job ID 68678-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives. 

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THE ROLE:

The Quality Returns Debug Team is looking for an experienced Program Manager who will oversee the operational and strategic execution of failure analysis (FA) activities for returned GPU boards. This role ensures timely prioritization, FA data integrity, accurate documentation, and readiness of FA processes for new products, while serving as a key liaison with Contract Manufacturers and internal quality and engineering teams to maintain alignment and throughput efficiency.

THE PERSON:

The ideal candidate is a proactive and detail-oriented program manager who thrives in fast-paced, cross-functional environments. They bring strong organizational and prioritization skills, enabling them to manage complex workflows and ensure timely execution of failure analysis activities. With excellent communication and stakeholder management abilities, they foster alignment across internal teams and external partners. Their analytical mindset and commitment to data integrity support sound decision-making, while their collaborative approach and leadership presence help drive continuous improvement and operational excellence.

KEY RESPONSIBILITIES:

• Establish and manage FA prioritization protocols based on business impact, customer urgency, and engineering input.
• Track FA case progress, follow up with engineers, and escalate delays or blockers to senior management.
• Review customer-reported failure data and collaborate with engineering teams to correlate findings and identify systemic issues.
• Own and maintain internal FA data repositories, ensuring accuracy, completeness, and traceability.
• Develop and enforce data standards, naming conventions, and reporting templates, support dashboard creation and updates.
• Lead transition from manual tracking (Excel) to automated systems (e.g., JIRA, MYFA, FIFA).
• Ensure FA readiness for new products, including hardware, software tools, and engineer training.
• Coordinate with PLQ, NPI, and sustaining teams to align FA processes with product launch milestones.
• Serve as primary liaison with Contract Manufacturers for RMA FA activities, ensuring alignment and performance.
• Monitor CM FA execution, provide feedback, and drive continuous process improvements.

PREFERRED EXPERIENCE:

• Experience in electronics manufacturing, quality, or program management, with exposure to FA and RMA activities in hardware or semiconductor environments.
• Strong understanding of PCB assembly, failure analysis workflows, and GPU or high-performance electronics.
• Proficient with data tracking and reporting tools (Excel, Power BI, JIRA) and FA documentation.
• Skilled in data analysis and experienced with ERP/MES systems (e.g., SAP, Agile).
• Excellent communication, presentation, and stakeholder management abilities.
• Comfortable working cross-functionally and managing multiple priorities.
• Experience in RMA operations for complex electronics and managing outsourced FA at Contract Manufacturers.
• Familiarity with FA tools, techniques, and industry standards (e.g., IPC-A-610).
• Experience with GPU data center infrastructure and AI/ML technologies is a plus.

ACADEMIC QUALIFICATIONS:

Bachelor's degree in engineering, Program Management, or related technical discipline.

LOCATION:

CA,ON,Markham

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.