Description
WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.
THE ROLE
AMD is seeking a highly capable Staff System Administrator to join the IT Onsite Services Support (OSS) team. This role is responsible for leading onsite IT operations while delivering high-quality end-user support across laptops, desktops, operating systems, business applications, collaboration tools and AI adoption
The position requires a strong blend of people leadership, hands-on technical expertise, AI and operational ownership, including conference room/AV support and extended coordination with network and infrastructure teams. The individual will also drive key IT initiatives and projects aligned with organizational goals.
THE PERSON
The ideal candidate is a proactive and results-driven professional with strong troubleshooting capabilities and multi-platform expertise including AI. They should demonstrate the ability to balance team leadership with hands-on support, while maintaining a strong customer focus and driving continuous service improvement.
KEY RESPONSIBILITIES
- Deliver onsite IT support services, ensuring seamless day-to-day end-user operations
- Provide technical support for laptops, desktops, OS, and enterprise applications
- Perform installation, configuration, and maintenance of IT systems and devices
- Diagnose and resolve hardware, software, and system-related issues efficiently
- Lead and manage the onsite operations team, ensuring service quality and SLA adherence
- Drive and support IT projects and initiatives, ensuring timely delivery and execution
- Collaborate with peer IT teams (Network, Infrastructure, Security, etc.) to resolve cross-functional issues
- Maintain and enhance technical documentation, knowledge base articles, and FAQs
- Provide conference room and AV support, ensuring smooth meeting experiences
- Manage and deliver Geek Street (walk-in IT support) services for end users
- Prepare operational reports, dashboards, and executive presentations as required
PREFERRED EXPERIENCE
- 12+ years of experience in IT operations and end-user support, with a strong leadership background
- Proven experience as a Senior System Administrator or End User Support Lead
- Strong hands-on expertise in desktop/laptop hardware and software support
- In-depth knowledge of Windows, Linux, and macOS environments
- Experience with Active Directory (AD), O365, user lifecycle management (onboarding/offboarding), AI Tools and asset management
- Working knowledge of networking concepts (LAN, WAN, Wi-Fi)
- Demonstrated problem-solving, analytical, and communication skills
- Ability to lead teams, manage priorities, and drive operational excellence
ACADEMIC CREDENTIALS
- Bachelor's degree in Computer Science, ECE, or a related field
#L1-RG2
Benefits offered are described: AMD benefits at a glance.
AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.
AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's “Responsible AI Policy” is available here.
This posting is for an existing vacancy.
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