Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. CIVIL RIGHTS COMPLIANCE OFFICER 2 Job Location: Office of the Director (OOD)
1717 West Jefferson Street, Phoenix, Arizona 85007 Posting Details: Salary: $48,000-$51,395
Grade: 19
Closing Date: September 30, 2024 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come Join the DES Team!
DES is seeking an experienced and highly motivated individual to join our team as a Civil Rights Compliance Officer 2. This position works with the Office of Equal Opportunity (OEO) it assists the agency by ensuring compliance with federal and state laws including the Civil Rights Act of 1964, as amended, the Americans with Disabilities Act, as amended, Section 504 of the Rehabilitation Act, the Equal Pay Act, the Age Discrimination in Employment Act, the Workforce Innovation and Opportunity Act, and other applicable federal and state equal opportunity and nondiscrimination laws and regulations. Under supervision, this position reviews and assesses incoming documents, conducts timely and thorough intake meetings with complainants, provides support to individuals participating in the complaint process, directs individuals to appropriate resources and supportive measures, and conducts client discrimination investigations. This role provides support to investigators conducting formal employee investigations and performs administrative functions for the office.
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.
Essential Duties and Responsibilities include but are not limited to:
• Completes intake responsibilities including monitoring and maintaining OEO's email, fax, and mail. Reviews complaints and assesses initial evidence according to established procedures. Explains process for filing discrimination complaints and provides information to public via phone, email, mail, and in-person and refers to appropriate programs and services. Assists clients and employees with complaints.
• Conduct intake interviews and draft interview summaries. Makes jurisdictional assessments regarding the ability for OEO to lawfully investigate the asserted claims. Issues letters detailing any lack of jurisdiction and inability to proceed with a formal complaint. Works collaboratively with various Department offices to obtain information pertinent to complaints. Enters accurate data into database and tracking logs and maintains records.
• Conducts timely fact-finding investigations in response to client discrimination complaints as required by federal and state laws and regulations, and Department policies and procedures to ensure compliance with all federal regulations for Equal Opportunity and Civil Rights. Interviews complainants, witnesses, and respondents.
Communicate with other areas of the Department to request necessary information and analyzes findings.
• Assists Civil Rights Compliance Officer 3 (CRCO3) investigators during formal employee investigations by conducting research and analysis, requesting and processing evidence. Assists with the preparation of responses to charges of discrimination filed with federal or state agencies against DES.
• Provides administrative support and processes administrative documents. Identifies supplies, equipment, and services needed for the office and submits quarterly supply order. Prepares and processes purchase requisitions, direct payments, and other accounting-related forms. Tracks expenditures and prepares required reports. Maintains language provider contracts. Acts as OEO's vehicle steward.
• Represents OEO in collaborative work relationships with other DES areas. Assists in developing and conducting Equal Opportunity training programs.
Knowledge of:
• Working knowledge of the Civil Rights Acts of 1964, as amended, Americans with Disabilities Act of 1990, as amended, Section 504 of the Rehabilitation Act, and other federal and state civil rights laws and regulations.
• Case management, case intake, and investigative processes.
• Interview and investigative skills and techniques.
• Rules of administrative procedure and rules of evidence.
• Summarizing interviews and writing clear, factual, and well-organized reports.
Skills In:
• Communicate proficiently and professionally both verbally and in written communications, including the ability to
convey information to various stakeholders in a clear, accurate, and concise manner.
• Provide information to the public via phone, email, fax, or walk-in about program services or referral to other resources.
• Able to reason, analyze information, and apply judgment to solve problems of both a routine and complex nature.
• Presenting clear and logical recommendations.
• Researching and analytical skills.
• Effective time management.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides).
Ability to:
• Interpret and apply requirements established by all applicable civil rights laws.
• Perform work in various situations where numerous and diverse demands are involved.
• Manage time while prioritizing multiple assignments to ensure timelines are met.
• Work independently and as a team member. Effectively participate in a collaborate, team-centered work environment and provide support to clients and employees.
• Exercise sound judgment and demonstrate fairness, ethics, integrity, and accountability.
• Handle sensitive communications and documents and maintain confidentiality.
This ideal candidate for this position will have:
• Two years of intake or investigative experience involving civil rights complaints.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
For questions about this career opportunity, please contact us Jessica Grover at 520-235-3174 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jessica Grover at 520-235-3174 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Apply on company website
Find Connections via Linkedin
