Description
Summary of Position:
The Administrative Coordinator will provide administrative support that includes: managing schedules, managing referrals, creating staff schedules, managing work queues, calling patients, scheduling appointments, and providing front desk coverage.
Qualifications
Education:
● High School Diploma or GED preferred
● Preferred: College level or vocational school coursework in subject matters related to health care and administrative support services.
Experience:
● 2-3 year's experience providing administrative support in an office environment.
● Experience in a healthcare environment preferred.
● At least one (1) one-year experience in a customer service environment with clients, staff and volunteers of diverse educational, socio-economic and cultural backgrounds.
Knowledge/Skills/Abilities:
● Ability to work independently, as well as part of a team, and effectively manage and prioritize conflicting demands
● Excellent listening, verbal and written communication skills
● Excellent interpersonal skills; personable with a customer service focus
● Energetic, professional, self-motivated and independent thinker
● Critical thinking skills, decisive judgment and ability to work with minimal supervision.
● Ability to multitask
● Superior organizational skills required; project management skills preferred
● Ability to maintain a positive demeanor in a highly demanding environment
● Knowledge of medical terminology
● Excellent interpersonal skills.
● Sufficient computer skills are required to complete an online application and pre-employment/annual online learning requirements.
● Ability to effectively communicate in English. Bi-lingual abilities preferred.
Certifications/Licensure:
● None
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
● The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
● Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
● Lifts, positions, pushes and/or transfer patients.
● The employee must occasionally lift and/or move up to 50 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Normal office environment. The noise level in the work environment is usually quiet to moderate while in the office.
● Occasional travel to various health system locations.
Essential Functions
1. Always provides consistently exceptional care.
2. Requires critical thinking skills, decisive judgment and ability to work with minimal supervision.
3. Must be able to work in a stressful, fast paced environment and take appropriate action.
4. Provide administrative support to Rehabilitation Director and Manager.
5. Manage referrals.
6. Manage Work Queues.
7. Schedule Appointments.
8. Answer patients' calls.
9. Assist in schedule creation.
10. Responds to the needs of the department by performing other duties, as necessary.
11. Greet patients and visitors, in person or on the telephone; answering or referring inquiries.
12. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
13. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
14. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
15. Ensures availability of treatment information by filing and retrieving patient records.
16. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
17. Obtains authorization for services and verifies insurance benefits (when applicable).
18. Obtains revenue by recording and updating financial information; recording and collecting patient charges/copays.
19. Maintains office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
20. Protects patients' rights by maintaining confidentiality of personal and financial information.
21. Maintains operations by following policies and procedures; reporting needed changes.
22. Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting procedures.
23. Resolves administrative problems by analyzing information; identifying and communicating solutions.
24. Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
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