Receptionist - Tahoe Orthopedics - South Lake Tahoe Job Listing at Barton Health in South Lake Tahoe, CA (Job ID 2c89c6f5-893f-4623-b6a2-e9faa4b28f06)

Description

Summary of Position:

Under the direct supervision of the Operations Supervisor, the Receptionist performs front desk reception duties, and coordinates patient check in and out for the clinic.  The Receptionist will greet guests and update appointment status and necessary information in EPIC, will collect copies of insurance cards and ID cards, will collect payments including co-pays, and other time of service payments, and completes daily cash drawer reconciliation. The Receptionist directs patients to their destinations using clear and concise instructions and assists patients who may have difficulty with mobility. Check out responsibilities is designed to provide clinical care coordination for outpatients seen in the clinic. The Receptionist will schedule return appointments when indicated, answer patients' questions to ensure compliance with physician orders within their scope of practice, or will get someone to assist them with patient questions, assist with the scheduling of x-rays and other diagnostic tests required before return visit to the clinic, review physician discharge orders and physician contact information to ensure patient understands where to go and whom to call after leaving the clinic, and instruct patients on physicians' emergency contact protocols so they know whom to contact in case of an emergency. The Receptionist is responsible for working with other team members to keep the clinic running efficiently and effectively, handling transactions in a time-sensitive manner. While the job is primarily administrative functions, some clinical knowledge is required, specifically relating to medical and insurance terminology.

Qualifications

Education:

• High School Diploma or GED required

Experience:

• Minimum of two years of customer service related experience required
• Experience in Healthcare preferred
• Experience with EPIC preferred

Knowledge/Skills/Abilities:

• Typing and computer literacy
• In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual (Spanish) abilities preferred
• Exceptional customer service skills required

Certifications/Licensure:

• None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
• The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
• Lifts, positions, pushes and/or transfer patients.
• The employee must occasionally lift and/or move up to 50 pounds.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Routine Hospital/Healthcare & Office/Administrative conditions.
• Contact with patients and guests under a wide variety of circumstances.
• Regularly exposed to the risk of bloodborne diseases.
• Exposure to infections and contagious disease.
• Exposed to hazardous anesthetic agents, body fluids and waste.
• Subject to hazards of flammable and explosive gases.
• Subject to varying and unpredictable situations, including the handling of emergency or crisis situations.
• Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands.
• Occasional travel to various health system locations.

Essential Functions

1. Provide consistently exceptional care at all times.
2. Provides assistance, guidance and direction to patients and visitors upon arrival ensuring communication is always professional and friendly.
3. Checks patients in upon arrival and informs clinical staff in a timely manner. Updates demographic information.
4. Enters new patient accounts in the computer ensuring patient information is accurate and data entry is complete.
5. Communication:
   1. Answers telephones, routes callers, takes messages and provides routine information to callers.
   2. Returns phone calls in a timely manner.
   3. Exercises judgment as to the urgency and nature of the call and ensures that all messages are relayed to the appropriate staff in timely manner.
   4. Does not give medical advice.
6. Collects compiles and distributes information regarding patient's personal insurance and financial status providing appropriate information entered into EPIC including scanning insurance cards and photo ID into EPIC.
7. Patient Records
   1. Reviews medical records ensuring its completeness and availability for the clinical staff
   2. Documents “no shows”, cancellations and rescheduled appointments in patient record.
8. Schedules and coordinates patient appointments according to clinic guidelines for timing and all information collected are accurate and complete.
9. Performs initial billing paperwork and cashiering duties, ensuring that all is complete and accurate.
   1. Ensures the accuracy of charges in EPIC before the patient leaves and requests clarification from the physician, NP, RN or Medical Assistant, when necessary.
   2. Explains financial requirements to the patients and collects deposits, co-pays or deductibles as applicable.
   3. Balances cash drawers, prepares cash and payment receipt logs
   4. Organize billing and payments for distribution to the cashiering department
10. Performs assigned clerical duties in an accurate and timely manner.
    1. Maintains records and reports and files as required
    2. Faxing
    3. Photocopying
    4. Scanning
    5. Computer – Data entry & retrieval
11. Sorts mail, ensuring that urgent correspondence and time-dated materials are prioritized
12. Maintains office equipment and supplies. Operates and performs job related duties in a safe manner. Ensures proper functioning of equipment and follows procedure when equipment malfunctions.
13. Responds to the needs of the department by performing other duties, as necessary.