Description
JOB PURPOSE OR MISSION: Responsible for the clerical and administrative activities on a unit, fulfilling or communicating customer request, data entry and the facilitation of communication between patient care team members. Job is performed to meet the needs of the age population served, as defined in the department's scope of service.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
• Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
• Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
• Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
• Initiates or redesigns to continuously improve work processes.
• Contributes ideas and suggestions to improve approaches to work processes.
• Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
• Effectively manages time and resources
• Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
• Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Prepares, compiles, and maintains unit records.
PERFORMANCE STANDARDS:
• Accurately prepares forms and maintains files required for daily unit functioning including admission, transfer or discharge.
• Demonstrates a working knowledge of documentation procedures, chart forms, and medical/pharmaceutical terminology.
• Provides accurate change-of-shift report and clarifies ambiguous information.
• Ensures medical record is current and fully supplied with appropriate forms.
• Ensures all forms utilized are fully completed, signed appropriately, and routed according to policy.
• Accurately maintains patient information.
2. Maintains unit supplies and equipment to ensure unit efficiency.
PERFORMANCE STANDARDS:
• Maintains a well equipped, organized nursing station.
• Ensures appropriate charge capture and assist Unit Manager in tracking lost charges.
• Orders, stocks, and maintains supplies in patient care area.
• Retrieves medications from pharmacy and/or tube system; and either puts in designated place in medication room or hands to approved caregiver in accordance with BRGMC policy.
• Timely/accurate order entry of physician orders.
3. Participates in the admission and discharge processes.
PERFORMANCE STANDARDS:
• Communicates all pending admissions to the appropriate unit staff.
• Receives and assists patients and visitors to the unit in accordance with RIGHT TOUCH values.
• Accurately enters patient data into the computer and initiates patient record.
• Accurately enters discharge data into record and notifies appropriate department(s) and staff.
• Ensures the appropriate department receives medical records in a timely manner and in accordance with policy.
4. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
Two years experience in a healthcare setting preferred.
EDUCATIONAL REQUIREMENTS
High School Diploma or GED preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Computer experience and clerical skills preferred.
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, information related to patient location, religious beliefs, public health records, medical records related to quality/data, patient financial information, 3rd party billing, and/or patient-related complaints.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting patients, transporting medications and blood, and monitoring clinical alarms.
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