Description
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
Role Summary:
The Lead Knowledge Management Manager will play a pivotal role in executing and shaping the strategic vision for knowledge and content management within BMC Customer Success. This high-impact role requires a balance of executional excellence and strategic foresight, guided by senior leadership. The ideal candidate will drive the development, organization, and optimization of knowledge resources to enhance customer, partner, and internal team outcomes.
Key Responsibilities:
- Oversee the creation, review, and continuous improvement of knowledge and content management for Customer Success colleagues, customers, and partners.
- Focus on outcome-based knowledge management strategies aligned with BMC's Customer Success VSEM and customer success objectives.
- Manage resource allocation for new projects, ensuring appropriate skill-matching and tracking of time and deliverables.
- Identify, propose, and implement process improvements to optimize knowledge management effectiveness.
- Lead the execution of projects related to knowledge and content creation, supporting proactive digital adoption initiatives and service offerings.
- Define project scope, objectives, and deliverables in collaboration with leadership.
- Develop and maintain detailed project timelines, ensuring alignment with business goals.
- Monitor project progress, proactively addressing risks, deviations, and roadblocks.
- Ensure adherence to project management best practices, methodologies, and quality assurance measures.
- Stay informed on BMC product and service developments to ensure knowledge resources remain relevant and up to date.
Qualifications & Experience:
- Experience in enablement strategies and execution, ensuring effective knowledge transfer and adoption across teams.
- Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
- Proven experience in organizational and time management, with the ability to manage multiple initiatives simultaneously.
- Proficiency in project management, including tracking activities, managing performance metrics, and maintaining detailed documentation.
- Experience in resource allocation, time tracking, and approval processes.
- Ability to translate technical information into easily understandable content for various stakeholders.
- Strong editing and proofreading abilities to maintain quality and accuracy.
- Experience managing multi-team knowledge platforms (e.g., SharePoint, Seismic,) and leveraging content management best practices.
- Familiarity with BMC products and services is a plus.
- Experience in enablement strategies and execution, ensuring effective knowledge transfer and adoption across teams.
Ideal Candidate Profile:
The ideal candidate will be a proactive, strategic thinker with a strong execution focus. They will have a track record of driving knowledge management initiatives that deliver tangible business impact. A strong ability to manage multiple priorities, collaborate cross-functionally, and translate business needs into actionable knowledge solutions is essential.
Our commitment to you!
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $74,475 - $124,125
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