Guest Experience Sales Specialist Job Listing at Bob's Discount Furniture in Reynoldsburg, OH (Job ID R-24853)

Description

Retail Guest Experience Specialist

The primary function of a Retail Guest Experience Specialist is to represent Bob's Discount Furniture and its products with honesty and integrity while guiding the customer through the sales process.  The goal is to establish good rapport with all customers to create generational business.

Job Duties and Responsibilities

• Be consistently positive, enthusiastic and respectful in all interactions with customers and co-workers. Accurately and honestly represent all Company policies, products and services, to reach quantitative goals and to sell “BOB'S WAY”, bringing his positive image and energy into all sales situations.
• Involve the Retail Assistant Manager in the sales process to help overcome customer objections and assist with closing the sale.
• Be receptive to and work with Store Management to improve sales performance through increased closing ratio, increased average ticket sale, one on ones and repeat business.
• Be accountable for performance through the Minimum Standards program.
• Attend and constructively participate in all scheduled meetings, workshops and other training sessions.
• Contribute to the on-going effort to maintain your store's appearance at the highest level, by straightening, light cleaning as assigned, identifying damaged or unsightly merchandise and leaving all displays in good order after a sales presentation.
• Arrive at work on scheduled days, on time and work scheduled shift
  • This includes working all weekends and major holidays, unless specified otherwise by management.
• Arrive at work prepared and in professional attire, equipped with calculator, tape measure and name tag.
• Stay well informed about Bob's products, pricing, policies and advertising campaigns. Explain product features in a positive light.
• Know the competition, their pricing, construction, delivery policies, giveaways, and financing programs.
• Build Your Own Business. Track all open orders through BOBBOOST and continuously communicate status with customers. Follow up on any and all commitments made to customers, co-workers and management. Send thank you notes to all delivered customers and letters of apology or concern to all canceled customers.

Knowledge, Skills and Abilities

• Excellent presentation skills
• Excellent verbal and listening skills
• Strong interpersonal and human relations skills
• Proven analytical and problem solving skills
• Ability to use sound judgment and decision making
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to read and understand information and ideas presented in writing
• Good coordination skills -- Adjusting actions in relation to others' actions
• Excellent prospecting and selling skills -- Identifying sales prospects; delivering sales presentations; closing sales; handling the necessary follow up; and dealing with customer service issues

Reporting Relationships

• Report to:  Retail Assistant Managers

Desired Qualifications

• Retail background
• Sales experience

Equal Opportunity

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, handicap, disability, citizenship, veteran or military status, or any other protected status in accordance with federal and state law.

Working Environment

• Standing or walking                                     93%
• Desk or phone work                                      5%
• Lifting shifting or arranging product             2%

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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