Senior eCommerce QA Specialist Job Listing at Bob's Discount Furniture in Manchester, CT (Job ID R-24389)

Description

Bob's is seeking a proficient eCommerce professional to join our team as a Senior eCommerce QA Specialist. In this role, the main focus will be collaborating with the eCommerce QA team to conduct User Acceptance Testing, ensuring the effectiveness and usability of MyBobs.com, Bob's Mobile App, 3D Room Designer, and other associated systems and interfaces with the ultimate aim of boosting online sales. The Senior eCommerce QA Specialist will need to possess the skills and expertise to methodically test functionality throughout the development process, always prioritizing user experience and adhering to industry best practices. This individual will also provide guidance and support to team members and take the lead in cross-functional endeavors.

Who We Are

At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.

How We Will Support You

At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.

Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:

• Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
• Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
• 401(k) Profit Sharing Plan with a Generous Company match!
• Pet Insurance to help keep your furry friends happy and healthy
• Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
• Financial Planning, Voluntary Legal Benefits and Wellness Plans
• We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
• Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
• And so much more!

Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.

DIVERSITY IS A CORE VALUE AT BOB'S

At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.

We are committed to creating a place as diverse as the communities we serve.

Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.

Job Responsibilities

• Perform User Acceptance Testing of the functional requirements on our eCommerce site, Mobile App, and 3D Room Designer, across multiple operating systems, browsers, and devices.
• Work with the eCommerce QA Manager and QA Specialists to ensure the quality of delivered website builds.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.
• Collaborate on analyzing new requirements, and developing new UAT test scenarios, test cases, and test scripts.
• Proactively identify and track defects by entering tickets for developers.
• Outline and analyze potential issues by identifying fringe use cases and gaps in the testing processes.
• Prepare, plan, and conduct site audits and report on findings.
• Concurrently with testing, analyze site, Mobile App, and 3D Room Designer for quality and assist in defining and developing enhancements to the user experience.
• Perform user acceptance testing after the A/B tests and other marketing pixel implementation.
• Perform UAT for company-wide initiatives led by other departments like ECC, CX and CRM.
• Take full ownership and lead UAT of some projects and initiatives depending on the scale of testing e.g. Mobile App, ADA Compliance, Emails.
• Assist eCommerce QA manager in building UAT test plan strategy.
• Assist eCommerce QA manager in coordinating User acceptance testing with the business and other stakeholders.
• Report test results and metrics to the eCommerce QA Manager.
• Conduct site analysis leveraging Web Analytics & Attribution platforms.
• Conduct competitive analysis focusing on improvements and enhancements to the user experience.
• Lead team meetings in manager's absence.
• Train, coordinate, and lead eCommerce QA Specialists as required.
• Prioritize and delegate work for eCommerce QA Specialists, providing constructive feedback and guidance.

Required Qualifications & Experience

• Bachelor's degree in computer science or related field.
• Minimum of 3-5+ years of experience in a retail e-Commerce environment
• Knowledge of agile software development and its lifecycle.
• Knowledge of defect resolution procedures and processes in scrum methodology
• Experience in client-side user acceptance, smoke, and regression test case preparation and execution
• Previous experience and knowledge of eCommerce platforms preferably Hybris
• Experience with defect tracking platforms like JIRA, Asana, Panaya, etc.
• Proficient in the use of the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Detail-oriented, organized, and analytical.
• Understanding of User Acceptance Testing best practices.
• Have an eye for user-centric design and user experience.
• Knowledge of web browser-specific functionalities and features.
• Ability to collaborate effectively and actively with development, content, marketing & operations teams.
• Ability to effectively manage time, and multiple priorities and meet deadlines in a fast-paced environment.
• Ability to coordinate and lead a team of individuals.

Preferred Knowledge and Experience

• Previous experience with System Integration, Unit or Functional Testing.
• Previous experience working in furniture domain.
• Previous experience with usability testing.
• Previous experience with the Google Analytics platform.
• Selenium or Tosca Automation Testing Experience.
• Knowledge of API Testing using Postman.

Job Type: Full Time

Schedule: Monday to Friday. 8:30 to 5:00 PM except for occasional early morning work hours to support UAT for website updates.

Work Location: Manchester, CT. Temporarily Remote

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com.  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.