Cloud Collaboration Services Engineer Job Listing at Brown University in Providence, RI (Job ID REQ193774)

Description

Job Description:

Cloud Collaboration Services Engineer

Office of Information Technology

The Cloud Collaboration Services Engineer contributes as part of a skilled team which designs, administers, automates, and manages communications about cloud collaboration services for the University. These include core services such as Google Workspace, Office 365, Adobe, Slack, and other SaaS applications. These responsibilities are key to providing consistency, efficiency, and a positive user experience for all of the Brown community. 

As a member of the Cloud Collaboration Services group, this role has a high level of responsibility for the administration, delivery, use, change management, and service ownership of these services, working to provide high reliability, useful automations and integrations, and a high-quality user experience. This role will work closely with their supervisor and the IT Communications Manager to communicate significant service changes, coordinate documentation, and improve adoption and customer value. This position will engage with members of the Enterprise Applications group to contribute to and adopt software engineering, integration, and automation standards and best-practices

Education and Experience

• Bachelor's degree preferred.

• 5+ years providing endpoint or cloud computing support working in a complex environment.

• Experience supporting many thousands of users, communicating broadly to customers, and support of a diverse customer base.

• One or more cloud certifications from Google, Amazon, Slack, or Microsoft preferred. 

• Experience supporting enterprise and/or higher-ed systems such as Google Suite, Microsoft Office 365/OneDrive, Slack, Zoom, ITSM/service desk systems, learning management systems, etc.

• Experience with Web application technologies and API-based integrations

• Experience with developing analytics tools such as reporting engines, dashboards and data visualizations

• Experience with script development in environments such as Powershell, Python, and/or shell

• Experience supporting desktop computing including Mac, Windows, Android and iOS operating systems and common applications

• Knowledge of enterprise service management and change management practices.

• Expert knowledge of script programming, in scripting tools such as Powershell, Python, and/or shell, preferred.

• Strong computing, analytical, and troubleshooting skills.

• Project planning and project management skills.

• Excellent customer service and collaboration skills.

• Excellent written and oral communications.

• Excellent organizational skills; attention to details.

• Ability to multitask is required.

• Demonstrates a willingness and ability to support a diverse and inclusive environment.

Successful completion of a criminal background check and education verification is required.

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Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our University policies.