Description
Being a part of the Cache Creek team comes with amazing benefits:
- Great Pay
- Opportunities to Grow
- Gas Discounts
- Dental Insurance
- Life Insurance
- Paid Time Off (PTO)
- Recognition Program
- Free meals in our Employee Dining Room
- Weekly Paychecks
- Affordable Healthcare
- Medical Insurance
- Vision Care Insurance
- 401k Savings Plan
- Tuition Reimbursement
- Employee Discounts
- Direct Deposit
Summary
The purpose of this position is to create excitement for our guest beyond their expectations. This will be accomplished by working in harmony with all the team members and by making our guests happy.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Oversees all slot activity on assigned shift.
- Assists with hiring, scheduling, training, counseling, and evaluating of slot team members.
- Verifies and signs checkout reports for change bank and slot booths.
- Approves slot machine payoffs and fills.
- Evaluates and motivates slot team members.
- Solves disputes on Casino floor for guests and team members.
- Assists in writing new procedures for the slot department.
- Ensures compliance with company standards and gaming regulations.
- Enforces departmental policies and procedures.
- Investigates all slot operations overages and shortages.
- Ensures that proper staffing levels are maintained.
- Performs minor repairs on slot machines.
Supervisory Responsibilities
Manages six subordinate supervisors who supervise a total of 80 employees in the Slots. Is responsible for the overall direction, coordination, and evaluation of this unit. Also directly supervises 80 non-supervisory employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Five or more years of Slot supervisory experience with 2+ years of Shift Manager experience. Strong computer skills with the ability to utilize MS Office applications. Excellent written, verbal, and interpersonal communication skills. Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base. Display strong leadership qualities and the ability to serve both internal and external customers. Strong project management skills. Ability to manage multiple tasks in a professional manner. Ability to analyze Players Tracking Profiles for comp issuance. Ability to maintain high confidentiality. Ability to adapt quickly to changing priorities. Ability to balance, control, and report significant amounts of cash accountability on assigned shift. Ability to coach, mentor, and support employees, while enforcing company policies.
Age Requirement
Must be at least 21 years of age.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Cache Creek Casino Resort Tribal Gaming License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke, fumes or airborne particles. The employee is frequently exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.
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