Accommodation Advisor Job Listing at Circle K in Columbus, IN (Job ID R433880)

Description

RESPONSIBILITIES/ACCOUNTABILITIES:

• Manage the leave of absence process for the Company's US workforce by providing exceptional customer service to employees navigating through their time off requests and coordinating relevant information with applicable vendors.
• Serve as a single point of contact for each employee on an approved leave of absence for the assigned business unit(s); to include helping employees initiate a claim in workday and setting proper expectations, maintaining regular contact with the employee throughout the leave process, facilitating requests for accommodations and Return to Work (RTW) process.
• Partner with HR and supervising management team to review status of cases and develop legally sound strategies for mutually beneficial resolution. Facilitate communications with employee, supervising manager, Human Resources, Retail Operations and the disability carrier.
• Ensure all requests are responded to in a timely manner and that all leaves are managed in accordance with company policies and legal requirements outlined in FMLA and ADAAA.
• Respond to employee-impacting issues that may arise during the leave event and verify that proper communication occurs.
• Manage complex leave issues, identify procedural irregularities and areas of impact on other business processes, such as Payroll and Benefits, collect data, establish relevant facts and draw valid conclusions leading to effective solutions for the individual employee and the Company.
• Manage the interactive and accommodation process for employees returning from medical leave with restrictions and/or limitations in collaboration with HR/leadership team and outside vendors.
• Provide guidance and direction to the HR and Retail Operations leadership team in developing alternate work delivery methods and job aids that allow the employee to perform the essential requirements of the position while ensuring that the employee is working within restrictions as medically supported by the employee's physician. 
• Manage the interactive and accommodation process for employees returning from workers' compensation claims with restrictions and/or limitations in collaboration with WC partner, HR/leadership team and outside vendors.
• Communicate regular updates to employees and stakeholders, both verbally and in writing.
• Maintain detailed documentation for accurate and responses to requests for information from legal counsel.
• Recommend procedural enhancements and efficiencies and implement best practices related to absence management.
• Ensure compliance with federal/state regulations and company policy.

KNOWLEDGE, SKILLS AND OTHER QUALIFICATIONS REQUIRED:

• Workday, PeopleSoft, Oracle or SAP HR/payroll experience
• Minimum of 1-3 years of specific experience in Leave of Absence administration in a high volume, fast-paced environment on a national level
• Knowledge of applicable federal and state laws pertinent to leave of absence administration, including FMLA, ADA, ADAAA of 2008, HIPAA, etc.
• Ability to handle sensitive and confidential matters appropriately
• Strong organizational, communication (written and oral) and time-management skills
• Keen attention to detail and ability to prioritize in a rapidly changing environment
• Ability to work independently, yet manage to tight deadlines
• Superior MS Excel & Word skills

EDUCATION/TRAINING REQUIRED:

• Bachelor's degree, preferably in a related field, such as, Human Resources, Labor Relations, or Business Management or comparable work experience

 

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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