Manager Universal Agent Mortgage Support Job Listing at City National Bank in Sacramento, CA (Job ID 11088)

Description

MANAGER UNIVERSAL AGENT MORTGAGE SUPPORT
WHAT IS THE OPPORTUNITY? The Manager Universal Agent Mortgage Support Manager is responsible for overseeing the daily operations and execution of the centralized services and disclosure teams. The Mortgage Support Manager also functions as a key contributor in work flow management, process development, policy and procedure ownership, monitoring work flows, pipeline, and queue management to ensure all tasks are completed timely as well as providing an analysis of data and findings regarding loan activities to senior management. The Mortgage Support Manager also reviews system and process work flows to identify and recommend operational efficiencies.
WHAT WILL YOU DO?

• Analysis and reporting of department production and quality results. Provides daily, weekly, and monthly reporting on all loan activities to the Mortgage Fulfillment Manager
• Establish process enhancements where required and provide continuous training to colleagues
• Manager, monitor and measure the performance of queues and processes
• Effectively monitor queue performance, identify patterns and trends causing issues and work towards business solutions
• Maintain scalability and growth of various operational processes through automation
• Work cross-functionally with department leaders to meet and exceed monthly production/quality targets
• Stays up-to-date with applicable regulations and compliance. Becomes the single point of contact to support creating and maintaining departmental procedures, job aids, quick reference guides, work flows, and training material
• Develop and maintain a strong working relationship with other departments
• Ensure all loans are worked in accordance with all applicable laws, regulations, and guidelines
• Support, recommend, and implement technology initiatives
• Tracking and monitoring of all departmental production and quality metrics, including SLA adherence, # of tasks completed daily, weekly, & monthly
• Responsible for hiring, training, retaining, developing, counseling, and terminating colleagues
• Manage the universal agent team including line level colleagues, leads and supervisors (Processing, Closing, Disclosures)
• Other duties as/or assigned by management

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*

• H.S. Diploma
• Minimum 7 years of mortgage operations experience, with a deep understanding of processing, disclosures, and support functions
• Minimum 5 years of mortgage operations management experience

Additional Qualifications

• Bachelor's Degree highly preferred
• Expert knowledge and familiarity with federal/state regulatory policies and procedures
• Ability to analyze and evaluate information from a variety of sources with excellent attention to detail
• Ability to manage risk while ensuring optimal value and outcomes are achieved
• Strong analytic, interpersonal, and verbal and written communication skills
• Detail oriented and goal driven
• Ability to maintain high levels of performance, especially in stressful situations
• Excellent organizational skills
• Proven ability to lead, coach, and mentor
• Strong PC skills

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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