Description
SUPERVISOR MORTGAGE PROCESSING
WHAT IS THE OPPORTUNITY? The Mortgage Processing Team Supervisor is responsible for managing all aspects of residential loan processing for their specific team. The supervisor provides leadership, guidance and support to a team of mortgage loan processors. Direct management responsibilities include, but are not limited to, review of daily and monthly productivity metrics and overall pipeline management. This includes but is not limited to – total funded units, end to end cycle times, pipeline prioritization, loan quality results, proactively managing issues and escalating to management as necessary and adherence to all other departmental SLA's. Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
What you will do
- Effectively manage the team pipeline to ensure all cycle time and SLA objectives are met and or exceeded.
- Holds every colleague on their team accountable for results including compliance and all metrics set forth by management.
- Ensures all colleagues on their team operate in accordance with the established workflow.
- Provides colleagues honest and clear feedback regarding strengths, opportunities, and areas for improvement. Provides weekly/monthly coaching and guidance for colleagues so they can improve their performance.
- Serves as a single point of contact for all escalated matters.
- Demonstrates the ability to build alignment and commitment within and across functions to achieve common goals.
- Participates in weekly deep dive pipeline meetings with fulfillment manager.
- Works closely with sales to ensure pipelines are moving as expeditiously as possible.
- Other duties as/or assigned by management.
Must-Have*
- 5 years' experience in mortgage loan processing
- 3 years management experience required.
- Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act. Must remain in good standing under the Safe Act.
Skills and Knowledge
- College degree preferred.
- Excellent working knowledge of mortgage operations.
- Proven ability to lead, coach, and mentor.
- Ability to maintain high levels of performance, especially in stressful situations.
- Strong knowledge of federal/state regulatory policies and procedures.
- Excellent written and verbal skills.
- Excellent organizational skills.
- Ability to manage the workflow to enhance productivity while minimizing stress.
- Strong PC skills, including Microsoft Office and Loan Origination systems.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com.
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