COMPLAINT MANAGER Job Listing at City of Baton Rouge in Baton Rouge, LA (Job ID 2500151-2)

Description

Job Announcement City of Baton Rouge/Parish of EBR

Job Title: COMPLAINT MANAGER
Type of Vacancy: Open Competitive
Job Opening No.: 2500151-2
Job Code: 2028
Work Location: DEVELOPMENT-ADMINISTRATION
Starting Salary: $20.7547 Hourly / $43,169 Annually
Pay Grade: 1220
Application Dates: 04/11/2025 - 04/24/2025
Application Times: Friday 12 Noon - Thursday

NOTE:
Applicants using education to qualify for any job MUST attach a copy of their degree or transcript to their application at the time of applying. Applicants applying for any position that requires an official certification MUST attach a copy of that certification at the time of applying. Applicants MAY use experience as a substitution only if the minimum requirements indicates such. Failure to provide documentation of education, licenses, certifications, and courses may result in your application being REJECTED or a lower application score.

GENERAL DESCRIPTION
Under the direction of a higher classification, performs responsible supervisory and administrative work in the Development/Neighborhood Revitalization or Environmental Services/Solid Waste proWork involves investigating and resolving complaints and service requests involving blight enforcement or solid waste issues. Supervision is exercised over a small sized staff or a function of the section. Work is reviewed through personal conferences, written reports, and results obtained. Performs other work as requested.

MINIMUM REQUIREMENTS


EDUCATION AND EXPERIENCE
High school diploma, GED, HiSET, or equivalent certificate of competency, and five years of experience in the administration, investigation, or resolution of violations related to City-Parish ordinances or programs.

SUBSTITUTIONS
Any equivalent combination of education and experience.

CERTIFICATIONS/LICENSES/REGISTRATIONS
(Unless otherwise specified below, must possess at the time of appointment and must be maintained current throughout employment in this classification.) None.

OTHER JOB ASPECTS
None.

SELECTIVE CERTIFICATION
Development Promotional Only.

EXAMINATION
Score derived from application grading.

APPLICATION NOTE
In your employment application, please include detailed information such as software and equipment used, documents produced, fiscal or legal duties performed, types of customer service provided, decisions made, guidelines followed, supervisory duties, etc. Failure to provide a detailed description of job duties may result in your application being rejected or a lower application score. Note: For the complete job specification, please visit www.brla.gov/hr. Career Assessment: Explore career options and take a free career assessment at www.brla.gov/careerguide.