Application and Infrastructure Analyst II Job Listing at City of Edmonton in Edmonton, AB (Job ID 49532)

Description

The Open City and Technology branch of the City of Edmonton requires up to two Application & Infrastructure Analysts who are self-motivated, innovative, and organized with exceptional technical, application development, and interpersonal skills to support and enhance land management and workflow enterprise resource planning (ERP) systems. 

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Technology delivery and operations - Perform complex end-to-end delivery, design, and maintenance for systems within the scope of expertise. Make recommendations to the Team lead on tasks distribution within the team as relates to their assigned activity
• Specialist advice - Actively maintain recognised expert level knowledge in multiple identifiable specialisms
• Operations support - Provide technical expertise to enable the correct application of operational procedures. Use infrastructure management tools to determine load and performance statistics
• Problem solving and analysis - Act as a specialized resource with a high skill level in POSSE and related specific technologies. Design complex solutions by applying approved methods of problem and systems definition, requirements and data specification analysis
• Application support - Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. Use application management software and tools to investigate issues, collect performance statistics and create reports
• Problem management - Initiate and monitor actions to investigate and resolve problems in systems, processes and services. Determine problem fixes and remedies
• Testing and support - Respond to application or infrastructure related issues, unusual or other situations that impact system performance, perform diagnostics and other problem-solving activities and implement remedial procedures as required
• Testing - Accept responsibility for creation of test cases using in-depth technical analysis of both functional and non-functional specifications, including reliability, efficiency, usability, maintainability and portability
• Systems software- Review system software updates and identify those that merit action
• Maintenance, planning and configurations - Maintain an ongoing awareness and understanding of new and enhanced technological development. Research current available technologies, understand and articulate the application road map, and proactively plan activities and solutions to meet both customer and application needs
• Methods and tools - Provide advice and guidance to support adoption of methods and tools, and adherence to policies and standards
• Configuration management - Apply tools, techniques and processes to track, log and correct information related to configuration items. Verify and approve changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use
• Vendor relationship management - Maintain an ongoing awareness and reporting for issues escalated to the vendor for support
• Sustainment activities - Understand and build and/or demonstrate a plan around sustainment activities within the application that ensures the application maintains it's critical contractual obligations to maintain support
• Continuous learning - Develop a training plan in concurrence with the Team Leader and Manager that ensures they are able to support the application in all aspects throughout its lifecycle
• Mentorship - Provide opportunities and understanding for AIS I positions on the team, to help develop and expand their understanding from implementation to design