Dedicated Accessible Transit Service (DATS) Dispatch Team Lead Job Listing at City of Edmonton in Edmonton, AB (Job ID 49916)

Description

Reporting to the Supervisor of Paratransit Planning and Service Deployment, the DATS Team Lead will be responsible for the day to day operation of the DATS Dispatcher functions. This includes oversight of all aspects related to: monitoring the performance of runs, scheduling same-day bookings onto runs, contacting operators on the road, resolving issues, assisting in emergency situations, and dispatching resources such as Transit Inspectors and Operation Supervisors.

What will you do?

• Provide leadership, coaching, and guidance to staff regarding day to day operations, including managing and resolving escalated issues
• Develop and implement policies and processes for Dispatch in consultation with DATS supervisors, team leads and staff
• Facilitate regular meetings and ensure consistent communication to the Dispatchers regarding all issues or changes that affect their work
• Lead continuous process improvements by identifying gaps, planning, and implementing best practice research
• Perform quality control activities to ensure a high level of performance, and to ensure policies and procedures are being consistently applied
• Develop and implement a comprehensive training program for staff
• Conduct regular performance reviews in consultation with the Supervisor of Paratransit Planning and Service Deployment
• Facilitate issue and conflict resolution processes within the team
• Develop and implement staff schedules, including approving overtime, vacation, and absences
• Collaborate with other Supervisors, team leads, and staff in the development and implementation of planning, policies, and procedures
• Perform Dispatcher and/or other functions as required