Department Telephony Coordinator (Clerk II) Job Listing at City of Edmonton in Edmonton, AB (Job ID 49715)

Description

The Community Services Telephony Coordinator is responsible for the administration of the overall approval of all telephony requests for landlines, voicemail, air cards, cell phones, emergency Blu Fones and data devices for all branches within the Community Services Department. The role further supports department long distance phone/data travel requests and acts as the building tenant representative for the department in Edmonton Tower. 

Working within the Office of the Deputy City Manager and joining a small existing team, the role supports over 120 facility locations and thousands of mobile phone devices for front line and field staff.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Coordinate and request Telephony hardware and services, including Telecom and Telmac, for approximately 1,500 staff in three branches, the Deputy City Manager's Office and 3 external partner groups - approximately 2,400 devices spread over 120 sites
• Create and update guidelines for use of telecom products and services and ensure compliance to those guidelines
• Organize processes, data and inventory for all of the department's telecom assets
• Support staff with telecom issues by troubleshooting and managing the intake of repair requests
• Provide training regarding the overall use of telecom products to staff
• Manage overall cost allocation and payment of cellular and data bills
• Collaborate with internal partners such as OCT, and external vendors
• Represent the department on various Corporate Telecom committees
• Liaise between Edmonton Tower Community Services tenants, Corporate Properties and the building landlord to ensure needs are being met
• Manage overall space allocation/space planning and office moves for 17th, 18th, and 19th floors in Edmonton Tower and be the primary contact with Corporate Properties for the building
• Communicate and coordinate building information to staff
• Develop and manage strong interpersonal relationships within the Department and Corporation
• Coordinate all department long distance phone/data travel requests