Development Approvals & Inspections Clerk Job Listing at City of Edmonton in Edmonton, AB (Job ID 52320)

Description

The Inspections and Compliance Clerk is integral to the effective and efficient operation of inspections and compliance work units in the Development, Approvals and Inspections Section. This Clerk II role is responsible for providing excellent customer service to both internal and external stakeholders in the ongoing administration of the Sections's work units, and will be working primarily with the Section's Lot Grading Team. This role is responsible for supporting the Lot Grading team inspections, approvals and compliance activities with key administrative and clerical tasks such as the ongoing management of inspections files, the preparation of regulatory documentation required by the work unit to meet statutory and legal requirements, and acting as the first point of contact between the work unit and the public. This role requires strong organizational skills, interpersonal and communication skills, the ability to multitask effectively, and a high level of discretion, confidentiality, and professionalism.

What will you do?

• Create, maintain, and update job entries and correspondence in POSSE and other enterprise systems used for organisation of the unit's inspections, approvals and compliance workflow
• Coordinate and track the work unit's operational and OH&S equipment and personal protective equipment needs, and work with the Section coordinator where clerical supplies and purchasing is required
• Act as first point of contact and interface between the public and the work unit, including working directly with complainants to arrange for collection and collation of witness statements, answering public inquiries within established service level agreements, administering CRM tickets, and delegating inquiries to the appropriate areas where necessary
• Write and distribute correspondence to internal and external stakeholders
• Coordinate scheduling and attendance of court appearances for officers
• Organize the work unit's meetings, including agenda management, notetaking and action item distribution/assignment
• Support the team onboarding and training needs, including preparing onboarding packages, booking training rooms, supporting supervisors with the coordination of training activities, and training incoming clerical/administrative staff
• Support the Supervisors and Program Managers where needed with the coordination and preparation of meeting, workshoping, or industry engagement events
• Coordinate a variety of small administrative initiatives as assigned by the supervisors or program manager
• Lead routine refreshes/updates of the work unit's administrative standard operating procedures, 311 scripts, website content, and other public-facing content provided to citizen and industry stakeholders
• Lead routine and continuous improvement updates of the work unit's electronic filing and records management systems -  ensuring document management, retention, disposition, and distribution adheres to FOIP requirements and corporate records management policies
• Lead the administration of the work unit's regulatory documentation - including printing and mailing notices, letters, warnings, violations, municipal government act orders, and ordering ticket books, scanning tickets, and coordinating with Ticket Administration where needed
• Manage mail and courier requirements for the work unit
• Search-for and compile corporate records on behalf of the supervisor and program manager, in response to FOIP and Search of Record requests
• Perform other administrative duties as required, including administrative support to other inspections & compliance work units, coverage of section-level administrative needs to support absences, and participate in section or branch-wide administrative/clerical initiatives