EPL Intern Librarian - 21st Century Library Spaces Job Listing at City of Edmonton in Edmonton, AB (Job ID 52106)

Description

The Edmonton Public Library (EPL) is looking for two highly motivated librarians to join our team as our 2025/2026 Intern Librarians. This Internship opportunity is a chance to show that you have the right stuff to contribute to a dynamic organization. We are looking for librarians who are passionate about reducing barriers to accessing library services and providing an exceptional customer experience.

Under the direction of the Executive Director, Customer Experience, the 21st Century Library Spaces Interns will conduct an in-depth review of library spaces to understand and assess the role and potential roles of the "Library as Space". The internship will inform recommendations to improve the customer experience and analyze EPL's public spaces through observational studies, journey mapping, analysis of circulation data, in-house use data, comparative analysis of borrowing patterns, customer interviews, etc. The research undertaken by the 21st Century Library Spaces Interns will inform future direction for EPL's branch refresh and space planning initiatives such as the impacts of current technologies, signage and wayfinding, animation, as well as shelving & display. 

Working closely with the Executive Director, Customer Experience you will:

• Work collaboratively with another intern librarian to explore and analyze how customers use and behave in our library spaces using ethnographic research methods; 
• Review and analyze previous research conducted by EPL related to library spaces to inform project direction and goals;
• Explore research, trends and forecasts in customer use and behaviors in library spaces and facilities;
• Identify customer needs for library spaces, working within the framework of the EPL community led service model;
• Access the impact of new technologies on library space design;
• Develop recommendations and implementation strategies for service improvements and layout adjustments;
• Engage EPL staff in collaborative dialogue regarding new spaces possibilities; and 
• Provide training to and build enthusiasm within frontline staff for new initiatives, models, and pilot projects.