Travel Trainer Job Listing at City of Edmonton in Edmonton, AB (Job ID 52098)

Description

Reporting to the Team Lead, Rider Engagement, the ETS Transit Travel Trainer will be responsible for planning, coordinating, and delivering customized travel training to prospective and current transit riders who would benefit from tailored instruction and learning support on how to use conventional public transit services independently. 

What will you do? 

• Contacting and meeting with prospective riders, caregivers or group/agency representatives to assess and confirm travel training and transit orientation/information needs
• Developing customized training plans, activities and materials geared to the needs and abilities of the travel training participants
• Delivering training sessions and activities according to the training approach/activities agreed upon with the travel training client, caregiver or group seeking training.
• Training takes place in the community, on the transit system, and virtually when appropriate, depending on the needs of client or group
• In the case of individual (one-to-one) travel training, assessing a client's progress during training and their readiness to use transit independently after training is completed
• Scheduling training sessions, gathering and preparing required instructional materials. Liaising with internal resources, including bus charter arrangements as required, for instructional needs
• Representing Edmonton Transit Service (ETS) at public engagement activities, information fairs, and organization or other public events to provide information about ETS and promote mobility training, ETS accessibility, and safety services to target groups
• Providing assistance to clients needing more support with route and schedule information and trip planning. Providing guided, practical learning opportunities with various transit information and trip planning tools
• Assisting with general ETS outreach and public engagement (seasonal service changes, new service launch, special events)
• Providing input into the development and expansion of future customer travel training offerings based on feedback from clients and user groups, including strategies to leverage travel training capacity with community partners
• Reviewing, evaluating, and recommending updates to existing applications and program offerings to ensure their suitability to existing conditions
• Acting as an additional accessibility resource internally; sharing feedback received from customers about transit services or features with relevant internal teams
• Meeting with individuals or groups to gather input or feedback regarding transit service.