Description
Service Admin
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, finances and insures affordable housing.
The Service Admin is a vital member of the overall company. The Service Admin reports to the Home Center General Manager. The purpose of this position is to assist our retail team in providing timely completion of construction while providing world class service. To accomplish this, the Service Admin is primarily responsible for all stages of construction out in the field, including but not limited to construction management, permitting, walk-throughs and coordinating service.
RESPONSIBILITIES:
- Completes all bill-backs with factories and related paperwork
- Processes contractor bills
- Responsible for customer files
- Assist in obtaining permits
- Following up with contractors as well as customers for service calls and collecting all necessary paperwork
- Managing the Home Centers Net Promoter Score (NPS – Customer Service)
- Schedule set-up and delivery and other service-related items with contractors and customers
- Follow-up with customers utilizing various contact methods, including home visits.
- Merchandising the retail location and homes, including but not limited to moving furniture, décor and cleaning homes
- Assist in preparation for audits
- Actively partner with manager on all exceptions and questions
- Protect company assets
- Participate in sales meetings and other company events
- Participate as needed during marketing promotions and events
- Contribute to a positive team environment
- Cooperative and collaborative, willing and eager to work in a team environment, assist with miscellaneous duties as required
- Perform other duties as assigned or delegated by manager
POSITION REQUIREMENTS
- Strong verbal communication skills
- Knowledge of Construction
- Strong customer relations skills
- Ability to excel and contribute to a team environment
- Reliable and dependable attributes
- Strong organizational and time management skills
- Intermediate computer skills
- Ability to learn and operate company software
- Excellent phone skills
- Ability to learn a general understanding of the retail environment
- Professional demeanor and appearance
- Ability to lift and move furniture, promotional items, etc.
- Ability to pass criminal background check as well as post-offer drug screen
- Two-year degree is preferred
Why Clayton?
- A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth
- Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more
- As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program
- At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs
- Home Centers are closed on Sundays – we believe in offering a balanced working environment
Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
You will find much more information about Clayton Homes by visiting our website at:
www.claytonhomes.com
Why Clayton?- A Berkshire Hathaway Company – an integrity-based organization offering unlimited career growth.
- Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, Employee Assistance Programs, paid time off, paid holidays and more.
- As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
- At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs.
- Home Centers are closed on Sundays – we believe in offering a balanced working environment.
Business Unit - B00009
Clayton RetailApply on company website
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