Description
JOIN OUR TEAM!
At Couche-Tard/Circle K, our mission is simple: to make our customer's lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving over 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey's going, we can help you get there. Are you ready to grow your career? Let's grow together!
Senior Manager, Digital Payments____________________________________________________________________
Department: Operational Marketing
Location: Laval, QC (4204 boulevard Industriel, H7L 0E3)
Hybrid work: 3 days at the office and 2 days remotely
Type of employment: Permanent, Full Time (40 hours)
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THE ROLE
Within the North American Payments team, the Senior Manager, Digital Payments will be responsible for defining and actively managing the digital and payments experience and capabilities across all channels in North America with a focus on Canada, with knowledge of fuel retail/c-store payments. This role will lead cross-functional teams and payment/fintech vendors to maintain and build solutions that provide a consistent and frictionless customer experience, while minimizing fraud and eliminating payment related bottlenecks.
WHAT YOU'LL DO
Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:
Product Ownership:
Own the digital payments product roadmap and planning - identify the problems to be solved, define the desired customer experience, lead the execution strategy and oversee implementation. Responsible for defining payment features and managing the features backlog with a strong understanding of risk and internal capabilities needed to successfully deploy.
Partnerships and Vendor Management:
Manage and assess digital payment partnership capabilities, offerings, pricing, and terms for business needs and proactively identify opportunities for future payments optimization. Interpret business needs to identify potential new partners that support payments strategy and roadmap.
Pilots to Large Scale Implementation:
Drive key initiatives targeted at rationalizing digital payment costs, reducing fraud, and optimizing the digital customer experience. Function as the digital payments subject matter expert, while working with stakeholders to deliver the right solutions and strategies, with limited guidance.
Payments Operations:
Support day-to-day operations and continuous improvements of digital payment acceptance, security and experience. Manage escalations and resolve payment operational issues together with internal and external partners. Ensure compliance with payment regulations.
WHAT YOU'LL NEED
We want you to join our team! Here's what we're looking for:
Education
Bachelor's degree or combinations of job-related experience and education that meet the minimum requirement may be substituted. Master's degree preferred.
Experience:
3+ years of experience in digital commerce deploying/maintaining payment solutions, driving innovation and working with emerging payments/technology, payments economics, networks, acquirers and vendors.
Strong understanding of digital payment innovation landscape and market trends in the retail space and preferably in fuel retail/c-store.
Experience from operating with a strong commercial mindset.
Knowledge and skills:
Customer focus: Identifies and understands customer needs and puts them first in all activities and efforts
Commercial mindset: Goes the extra mile to drive the commercial success of the company
Continuous improvement: Courageously moves the company forward today and into the future of retail
Cooperation: Shows commitment to company decisions and making us succeed together
Personal integrity: Promotes and lives the company standard of ethics, openness and values
Strategic Execution: Understands and drives the company strategy in our organization and the marketplace
Solving complex problems with implications across many functions
Strong ability and proven record of driving and implementing change: Structured, hands-on and focus on timely delivery.
Engaging with stakeholders from varied organizational levels and functions - internally and externally
Operating in a culture executing towards lean principles
Proven collaborator– able to get things done without formal authority or reporting relationships, working across functions, geographies and levels to make things happen
Language skills
Bilingualism required (French and English), both written and spoken, as the person will be called upon to serve English-speaking regions.
WHY YOU SHOULD WORK HERE:
At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:
Benefits package:
Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.
Additional Perks:
Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.
INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!
At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.
We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.
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Couche-Tard / Circle K valorise la diversité et de l'inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d'un effectif varié et représentatif de nos clients et des communautés que l'on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.
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