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Description
This is EVERY Friday day shift.
POSITION SUMMARY
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Responsible for accurately scheduling, obtaining/verifying patient information, appropriate documentation, and serving as the communication link between the patient, the provider and the other clinic departments or agencies involved in the patient's care.
POSITION QUALIFICATIONS
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Education and Experience:
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Prefer High School Diploma or equivalent. Prefer completion of Health Care Administrative Specialist or similar program or comparable experience in a health care facility. Successful completion of data entry and general clerical standards as administered by Cuyuna Regional Medical Center Human Resources Staff.
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License/Certificates:
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N/A
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Special Skills and Aptitudes:
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Effective Interpersonal relationships skills including good listening and communication skills.
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Ability to handle confidential information discreetly and appropriately.
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Ability to adapt resources to meet the needs of the situation.
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Exercise good judgment, flexibility, creativity and insight to problem solving.
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Adjust to stressful situations with confidence and good judgment.
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General knowledge of insurance/insurance verification and/or medical necessity.
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Basic knowledge of medical terminology.
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Excellent customer service and telephone etiquette.
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Ability to work independently.
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Ability to multi-task.
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High quality customer service.
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ESSENTIAL RESPONSIBILITIES
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Scheduling and Documentation
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Accurately schedules patient appointments according to schedule guidelines and provider preferences including clinic day/hours, appointment types, allotted time slots, restrictions and orders.
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Inform and instruct patients on procedure/appointment preparation.
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Obtain and maintain accurate electronic medical record (EMR) including verification of demographic information, insurance information and any documentation entered.
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Process physician orders as requested.
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Timely monitor and address all work queues and tasks that need to be completed.
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Provide clerical support for the department, providers and staff.
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Communication/Customer Service
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Answer all incoming phone calls in a timely, customer services friendly, and professional manner to assist callers with scheduling needs and is a liaison between the patient and the clinical staff.
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Collaborate with all other departments and any outside entities to ensure accurate scheduling and continuation of care for the patient.
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Participate as requires in continuous improvement activities to enhance the quality of patient care.
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Collaborate with patients, providers, staff, and outside entities, and staff for referral, prior authorization, and coordination or care.
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Greet and acknowledge patients, family members and all staff in a friendly and courteous manner.
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Patient Registration/Insurance Verification/Cashier
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Communicate appropriately with providers and staff in supported departments.
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Monitor no-shows/late cancellations and take action per set policies.
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Assist providers and nursing staff to make schedule adjustments and changes.
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Enter telephone encounters and complete assigned tasks in EMR.
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Demonstrate "Standards of Excellence" when other duties are assigned.
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Location: Cuyuna Regional Medical Center · Laboratory
Schedule: Part Time Under, 8-hour Day Shift
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