Description
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html. Company Overview:
The Transportation Support Specialist provides comprehensive support to the 24/7 Transportation Operations Center (TOC), ensuring smooth operations across delivery, travel, and store support functions. This role is pivotal in resolving customer service and operational cases through critical and analytical thinking, as well as ensuring on-the-road and in-store support for drivers, field teams, and store staff. Responsibilities include case management, issue resolution, and coordinating support for high-priority, complex issues, requiring a strong understanding of TOC procedures and a proactive approach to problem-solving.
Job Details:§ Operational Responsibilities
o Optimize, plan and route store orders and inbound vendor purchase orders to ensure efficient and timely product flow.
o Provide resolution and for routing exceptions and delays.
o Monitor transportation systems and reports for discrepancies and incomplete activity in support of Operations team and direct carrier partners in required remedies.
o Proactively updates internal customers on delayed shipments or vendor issues.
o Participate on cross functional projects supporting improvements to the overall performance of the company.
§ Operational and Financial Administration
o Administer freight pay and manual invoice processes.
o Leverage chargeback system to identify and address vendor deficiencies.
o Utilize claims procedures to recover transportation dollars and payables related to merchandise / structure / equipment claims.
o Accountable for relevant transportation input into SOPs and ensuring they are kept up to date.
o Conduct audits validating compliance to DG processes.
§ Analytics and Reporting
o Analyze carrier and vendor performance data to identify service issues and make recommendations to deliver improvements.
o Report on daily / weekly / monthly key performance indicators.
o Ensure all data provided by vendors and 3rd party providers is timely and accurate.
o Tracks DG assets (trailers, rolltainers, etc.) and updates the appropriate systems
o Provides ad-hoc reporting and analysis which will drive improvement to KPS's
Qualifications:o Demonstrated competency with transportation management systems (TMS) and related processes.
o Strong ability to effectively communicate with both internal and external partners.
o Proficient in Microsoft Office including Excel.
o Working knowledge of transportation, distribution and broader supply chain concepts.
o General business acumen.
o Must be able to multi-task and prioritize workload in order to meet deadlines.
o Ability to be a team player and customer service driven.
o Exhibits initiative and willingness to learn and adapt to new processes or work content.
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