Streetlight Analyst Job Listing at DTE Energy in Belleville, MI (Job ID 13968-en_US)

Description

 DTE is one of the nation's largest diversified energy companies. Our electric and gas companies have fueled our customer's homes and Michigan's progress for more than a century. And as Michigan's largest source of renewable energy, we're creating a cleaner, healthier environment to power our future. We're also serving communities beyond Michigan, where our affiliated businesses offer renewable energy, emission control technologies, and energy services to industries in 19 states.
 

But we're more than a leading energy company... and working at DTE is more than just a job. At DTE, we take great care of each other and our customers, and we use our energy to be a force for growth and prosperity in our communities.  When you join us, you'll be part of a team that welcomes, recognizes, and celebrates differences and values everyone's health, safety, and wellbeing.  Are you ready to make that kind of difference? Bring your energy to DTE. Together, we can achieve great things.
 

Testing Required:

Hybrid Role: Must be able to come on-site periodically and reside a commutable distance from the assigned work location.

Emergency Response: Yes – Must be available to perform a primary assignment in support of DTE's emergency response to storms or other events that impact service to our customers.

• Provide superior customer service and improve corporate image by reviewing and assessing reported issues with outdoor lighting, determine ownership, and contracted maintenance service requirements. Using company supported tools and work processes, complete safe, timely, and cost effective maintenance repair service coordination. Follow prescribed procedures to eliminate duplicate trouble reports, determine if overhead or underground assets, and conclude root cause of trouble outage events. Provide repair status communication to customers and notify customers if the reported outdoor lighting is not DTE Energy's responsibility.

• Receive and analyze outdoor lighting trouble reports and enters resulting information into the outage management system.
• Assign the trouble job to a contractor(s), service center(s), or central dispatch.
• Monitor and provide status updates on the progress of the outdoor lighting trouble jobs.
• Complete outage reports as required for key performance indicator (KPI) tracking and customer needs.
• Provide outage information to internal and external customers including Customer Representatives, Account Managers, Regional Relations, Government Agencies, Corporate Security, Legal and Customers.
• Investigate, research, and analyze customer complaints within a prescribed period of time that may be submitted from a variety of different channels.
• Use Continuous Improvement tools to identify defects and improve processes. Participate on project teams as needed and assigned.

• High School Diploma or GED and the knowledge and capabilities typically acquired through 2+ years of customer service experience.

Preferred

• Working knowledge of GIS
• Working Knowledge of Kloudgin Outage Management System
• Working Knowledge of CRM/MAXIMO

Other Requirements

• Proficiency with InService software application with minimal instruction or guidance.
• Proficiency with Microsoft Office typically attainable through 1+ year(s) of substantive experience.
• Understanding of geographical information system (GIS) mapping systems.
• Working knowledge of customer billing systems.
• Ability to work in a team and/or matrix structure, supporting multiple projects.
• Analytical and problemsolving skills consistent with the ability to identify key issues from a broad range of alternatives, and recommend optimal solutions for various situations.
• Proficient verbal, written and presentation skills; communicates clearly, with credibility and confidence; extensive active listening skills.
• Evolving organization and planning skills and the ability to apply continuous improvement (CI) principles to affect tangible, positive outcomes.

Incumbents may engage in all or some combination of the activities and accountabilities, and utilize a variety of the competencies cited in this description depending upon the organization and role to which they are assigned. This description is intended to describe the general nature and level of work performed by incumbents in this job. It is not intended as an all-inclusive list of accountabilities or responsibilities, nor is it intended to limit the rights of supervisors or management representatives to assign, direct and control the work of employees under their supervision.

PRIVACY NOTICE TO CALIFORNIA JOB APPLICANTS 
 

At DTE Energy, we are committed to providing an inclusive workplace where everyone feels welcome and a sense of belonging. We seek individuals with a heart for service, a passion to help our communities prosper, and ideas to help shape the future of energy. We are proud to be an equal opportunity employer that considers all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, age, religion, disability, national origin, citizenship, height, weight, genetic information, marital status, pregnancy, protected veteran status or any other status protected by law.