Description
Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.
Job Summary:
Under general supervision, and according to well defined policies and procedures, the MA/MR assists in the delivery of primary health and patient care management, interviews patients and/or patients' representatives to obtain necessary personal, demographic, and financial information and identification. Performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, computer data entry and other record keeping tasks related to the patients' registration within the registration areas. This position assists with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician's time. Experience with medical terminology and practice management systems preferred.
Department: HVA Pompton Plains
Location: Pompton Plains , Fair Lawn and Woodland Park, NJ
Status: Fulltime
Shift: Days
Hours:Varies
Responsibilities include:
1 – Greets all patients in a friendly and welcoming manner.
2 – Registers all patients in the EMR. Includes retrieval of all demographic, financial and insurance information from patients. Secures all necessary signatures on required forms.
3 – Obtains copies of patient identification and insurance identification and scans into document imaging system.
4 – Upon completion of registration, notifies the medical assistant that the patient is ready.
5 – Demonstrates effective communication skills with patients, visitors, co-workers and physicians in accordance with Service Excellence standards.
6 – Demonstrates appropriate and courteous telephone etiquette during telephone exchanges. Relays essential phone messages. Contacts physicians' offices to exchange and gather information regarding patients.
7 – Schedules patients for appointments with the doctor and for testing as necessary.
8 – Preauthorizes testing and procedures as ordered by the doctor for the patient.
9 – Distributes incoming faxes and handles outgoing faxes.
10 – Performs all other duties as assigned.
Education Requirements:
- High School Graduate or Equivalent.
- Fluent in Spanish a plus
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