Description
Description & Requirements
Technical Application Specialist | Kinetic
The Technical Application Specialist diagnoses, troubleshoots and documents core software and data issues. This role also creates customer facing knowledge documentation.
What you will be doing:
- Provide excellent analytical, written, and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
- Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing product knowledge.
- Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
- Creates customer facing and internal knowledge documents.
- Addresses concerns brought up by other departments such as customer experience or sales.
What you will likely bring:
- 3+ years applicable experience and demonstrated success/knowledge.
- Manufacturing industry knowledge/experience.
- Ability to effectively communicate both verbally and in writing.
- Strong problem solving and troubleshooting skills.
- Experience in a support environment with high call volumes desired.
What could set you apart:
- Knowledge of Microsoft SQL, ERP applications or analytical tools.
- Knowledge of financial, manufacturing, retail or distribution business processes.
The Global Support Team
The Global Support team is our customer advocate and business partner, working to provide best-in-class training for Epicor customers. We support global customer education and deliver consistent, high-quality offerings across all product lines. Our team takes pride in offering exceptional customer service and transforming the way we interact with our customers. We'd love to have you join us.
About Epicor
At Epicor we know that success comes from working together. Everyone has a role to play, and it's the essential partnerships across our company that are crucial to our customers' success and our growth as a business.
We're truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We're proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
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