Description
Provides support to Executive leadership as assigned (FCB President, CEO, line of business executive(s) or staff). Serves as the primary contact for Executives while delivering highly professional client service, reflective of the organization's mission and vision. Provides direction, training and leadership and may supervise administrative support staff in order to align efforts across lines of business with the strategic plan in conjunction with the Executive Leadership of FCB. Coordinates client complaints for executives. Coordinates assigned meeting reports and develops correspondence as needed; including but not limited to presentations for Board of Directors, internal staff meetings or regional reporting. Assists with executive on-boarding to help facilitate smooth transitions. Completes a variety of administrative tasks and handles confidential information with the highest degree of integrity.
An Associate's Degree or equivalent experience and a minimum of five (5) years of related experience are required. Proficient reading, writing, grammatical, mathematical and analytical skills are critical, as are excellent communication and interpersonal skills. Strong typing and computer skills, including Microsoft Word, Excel, and Power Point are also required.
Essential Job Responsibilities
1. Provides support to Executives as assigned; including FCB President and CEO, line of business executive(s) and/or staff.
2. Serves as the primary contact for Executive as assigned and delivers highly professional client service, reflective of the organization's mission and vision.
3. Completes a variety of administrative tasks and handles confidential information with the highest degree of integrity.
4. Responds to written and telephone inquiries directed to assigned Executive and directs them to the appropriate personnel and/or department.
5. Coordinates client issues reported through the office of the FCB President as well as through executives and/or members of their team with the Customer Experience Manager.
6. Proactively performs ongoing and consistent calendar management, including personal and professional appointments. Monitors and follow-up on emails for assigned Executive.
7. May coordinates and implements the recognition program working closely with the Marketing Department and Payroll Department.
8. May coordinates and oversees the annual merit and review process ensuring accurate and timely completion, delivery and submission.
9. May provide direction, training and leadership to administrative support staff in order to align efforts across lines of business.
10. May coordinate assigned Board of Director and meeting reports, including monthly Board Reports and Narratives, lines of business commentary, monthly scorecards (Enterprise and individual lines of business) and develops correspondence to be integrated into monthly board presentation packets.
11. Assists with budgets and forecasts, monitors and analyzes non-interest expenses. Works with management to develop an operating budget and measure performance against the budget, and makes expense reduction recommendations.
12. Ensures the disaster recovery plan is compliant in accordance with the Business Continuity policies and procedures in all executive team members' areas of responsibility.
13. May participate on the Crisis Management Communication Team to effectively report and communicate the management of crises in accordance to policy and procedure.
14. May participate as a member of the Mentorship Committee, Safety Committee or other projects as assigned.
15. Assists with executive on-boarding to help facilitate smooth transitions.
16. Assist executive(s) as assigned in creating and fostering an environment focused on the successful achievement of financial goals through the disciplined use of a standard sales process.
17. Assist executive(s) as assigned in creating and fostering risk awareness ensuring the operational integrity of the department.
18. Supports the organization's commitment to ongoing quality service enhancement by participating in multi-disciplined guidance and project teams, as appropriate (including Logo Shop, recruiting, HR reporting).
19. Maintains up-to-date knowledge of bank products and their benefits and represents the organization to external markets through community relations and internally, through supportive marketing activities.
Bona Fide Occupational Qualifications
1. An Associate's Degree or equivalent experience is required.
2. A minimum of five (5) years of related work experience is required.
3. Proficient reading, writing, grammatical, mathematical and analytical skills are critical, as are excellent communication and interpersonal skills.
4. Strong typing and computer skills, including Microsoft Word, Excel, and Power Point are required.
5. Minimal travel may be required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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