Description
As an Operational Support Champion in the Financial Solutions Network, you passionately deliver support to the Financial Solutions Centers in your assigned market(s). You are dedicated to mitigating operational risk by monitoring the centers' regulatory compliance, monetary, security and core operational controls in an ever changing industry. Performing audits and operational reviews in your assigned Financial Solutions Centers are essential to the execution of our mission and vision. Your efforts help keep the Financial Solutions Centers' doors open allowing for opportunities to equip customers and employees with financial solutions that will help them achieve Financial Confidence. With patience and outstanding time management you work to develop the operational knowledge and skills of the Financial Solutions Centers' teams. You prepare and deliver presentations and train groups of center employees. You are detailed-oriented and organized which makes you highly effective in your role.
What Great Looks Like in this Role
As an OSC, your days will be divided into 5 essential job functions:
1. Champion Process Improvements: 35% of your time will be spent continuously seeking improvement of our processes and procedures. You will do this through the following activities:
a. Seek continuous improvement of processes and procedures.
b. Drive simplification through automation.
c. Work with Operations team, partners and FSLT to implement and drive successful behaviors and routines.
d. Always communicate updates and implement training as necessary.
e. Build and sustain value-added, mutually beneficial relationships, including third party vendors.
f. Cultivate excellent working relationships with our support departments.
2. Develop Others: 35% of your time will be spent developing the people in your offices. You will do this through the following activities:
a. Taking an active role in new hire development, assisting with onboarding checklists for Managers and FSSs.
b. Educate, inform and coach others on operational processes on an ongoing basis.
c. Stay connected with your Operations Champions and provide on-going training.
d. Be present in your market; actively participate in area calls and meetings.
e. Cultivate excellent working relationships with Leaders.
3. Mitigate Risk: 25% of your time will be spent helping your teams mitigating risk. You will do this through the following activities:
a. Protect the privacy and security of our customers.
b. Examine potential losses, identify errors and educate teams on how to prevent.
c. Monitor ICRs monthly to maintain branch operational soundness.
d. Conduct Branch Operational Reviews as required.
e. Encourage field's completion of all required compliance trainings in a timely manner.
f. Ensure proper completion of CIP, Beneficial Owner, Account Opening and Loan documentation.
4. Personal Development: 5% of your time will be spent on your own, personal development. This will include the following activities:
a. Actively seek ways to improve your professional development.
b. Complete all required compliance training and eLearning in a timely manner.
c. Champion new projects and products impacting the field.
d. Stay current on our digital solutions.
e. Be a mentor to encourage development of yourself and others.
f. Understand and support FSN key priorities; apply as appropriate in your daily tasks.
Bona Fide Occupational Qualifications
1. Associate's degree or equivalent experience is required.
2. A minimum of three (3) years of experience in banking is required. Experience in operational positions in which you participated in and/or conducted risk/compliance exams for multiple locations is preferred.
3. Excellent communications skills, passionate about helping others, motivated to learn, professionalism, resourcefulness, ability to excel in a complex and dynamic environment.
4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).
5. The ability to interact with all levels of leadership and employees is necessary as is strong analytical skills.
6. A valid driver's license and local and/or regional travel is required.
7. May be eligible for Telecommuting.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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