Sr Location Manager Job Listing at First Student in New Haven, CT (Job ID 83480416282911430)

Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Overview:
We're seeking an experienced and results-driven Senior Location Manager to provide operational leadership, ensure contract compliance, and build strong relationships with customers, employees, and stakeholders. In this role, you will oversee multiple locations and contracts, lead diverse teams, and drive operational and financial excellence. This is a high-impact position offering the opportunity to make a meaningful difference in transportation services while mentoring future leaders.

Key Responsibilities:

• Operational Leadership: Provide oversight of day-to-day operations across multiple locations, including safety, dispatch, fleet maintenance, scheduling, facility management, and customer relations.
• Customer & Stakeholder Management: Serve as the primary point of contact for school officials, parents, and community members. Proactively address inquiries, resolve issues, and ensure delivery of high-quality service that exceeds contractual expectations.
• Team Development: Recruit, onboard, train, and mentor employees. Build a high-performing team through effective leadership, coaching, and professional development initiatives. Foster an inclusive and positive workplace culture.
• Financial Oversight: Manage location budgets, analyze financial performance, and identify areas for cost optimization. Develop action plans to address variances and achieve financial goals. Support charter growth and local revenue opportunities.
• Compliance & Safety: Ensure compliance with all federal, state, and local regulations, as well as company safety policies and environmental standards. Oversee safety initiatives and incident reporting, ensuring a safe environment for employees and passengers.
• Strategic Planning: Anticipate resource needs, including addressing driver shortages, and collaborate with Corporate Recruiting to develop effective hiring strategies. Plan and execute operational improvements to support long-term goals.
• Union Relations (if applicable): Administer collective bargaining agreements, address grievances, and participate in negotiations with union officials in collaboration with regional leadership.
• Community Engagement: Represent the company in community events, build relationships with local stakeholders, and champion initiatives that promote a positive company image.

Qualifications:

• Bachelor's degree or equivalent experience (high school diploma or equivalent required).
• 5+ years of management experience, preferably in transportation, logistics, or operations.
• Strong leadership skills with a proven ability to manage and develop teams in a dynamic, fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); familiarity with timekeeping, payroll, and Smart technology systems is a plus.
• Exceptional communication, organizational, and problem-solving skills.
• Demonstrated ability to analyze data, manage budgets, and make data-driven decisions.
• Strong commitment to safety and regulatory compliance.

Working Conditions:

• Office and bus yard environment, with occasional on-the-road duties.
• Requires mobility to navigate between office areas, utilize standard office equipment, and communicate effectively in person or via phone.

Why Join Us?
As a Senior Location Manager, you'll play a pivotal role in leading operations, developing talent, and delivering exceptional service to the communities we serve. This is an opportunity to shape the future of transportation while advancing your career with a supportive and growth-oriented organization.

Disclaimer:
This job description outlines the primary responsibilities and qualifications for the role but is not exhaustive. Duties may evolve to meet the needs of the business.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.