Admissions Consultant Job Listing at Fusion Global Academy in United States of America (Job ID 6292935)

Description

4 year Bachelors Degree required.

Past experience working in school admissions or an educational setting as well as customer service or sales is a requirement for the role. 

This role is remote.  

This role is sales-oriented and managed by performance and metrics. 

Pay is hourly. $20-23 per hour based on experience. 

Weekend and evening hours may be required based on need.

Seeking candidates who could work PST hours. 

Seeking bi-lingual candidates, Spanish preferred. 

About Fusion Education Group: 

Fusion Education Group supports a multitude of private school programs. As an Admsissions Consultant you would be supporting all of our brands, which include Fusion Academy, our in-person brick and mortar schools (80 across the country), Fusion Global Academy, our fully virtual school that supports students across the globe, and Barnstable Academy. Our programs support students grades 6th-12th. We are fully accredited and offer personalized instruction. We offer a variety of programming, including our flagship one-to-on education, which is one student and one teacher per classroom. We also offer small group learning, classes for credit, summer programming, tutoring and mentoring, and so much more. Teachers and students interact live for each and every class, and students have different teachers for different classes. This allows our teachers to customize content for student strengths, interests, and learning preferences. In this space, teachers also build positive, mentoring relationships with their students. Students come to us because they're looking for a completely customized education experience. We are in the business of changing lives!  

About the Admissions Consultant (AC) role: 

If speaking with families, uncovering their student's needs, sharing the magic of our programming, and getting them to the next step of the admissions process sounds like something you would excel at, you may be a great fit as an Admissions Consultant. 

We are hiring an experienced sales professional who will thrive hitting their key performance metrics (KPIS) all while providing every family with the Fusion "celebrity experience", which means going above and beyond to make the family feel understood, heard, and that there is hope for their child. Admissions Consultants are true Fusion ambassadors. Admissions Consultants communicate with great clarity and empathy. They bond with our families and staff. They know their audience and tend to impress. They hit targets and touch hearts. No matter where you are in your career, you appreciate the fact that one size doesn't fit all students in education. 

You will help guide each family through the front end of the admissions process. Every lead is welcomed with warmth. You will seek to build a connection with each family while promoting our unique 1:1 education model. Through thoughtful engagement, you will discover what key motivators are making a family seek Fusion's support and if they are an overall Fusion fit academically, socially, emotionally, and financially. By sharing the unique attributes of our programs, you will create value for a potential family, then make the request to schedule an admission meeting with one of our campus leaders. You will be responsible for a strong hand-off to our campus leaders so the family can continue the journey to enrollment. 

This role is managed on performance and metrics. It requires strong skills in sales and customer service. It also requires a great deal of empathy and compassion. We often work with families in crisis who need support for their child desperately. We are looking for someone who is extremely motivated by numbers, data, and exceeding student enrollment and revenue goals. The ideal candidate is open to change, a fast-paced work environment, and at times, ambiguity in the role. You will report to the Manager of Connect. Admissions Consultants work remotely under our National Communication Center department called Connect. 

At Fusion your days will always vary, but here is what they may bring. 

Guide inquiring families from the initial Lead through Admissions Meeting: 

• Respond to all new inquiries within 1 business hour. 
• Answer incoming calls and manage inquiries appropriately. 
• Provide the front-end celebrity experience; responsible for answering questions via phone, chat, text, and email, informing families of our differentiating factors, and encouraging them to make an appointment for an admissions meeting. 
• Oversee admissions funnels and ensure successful inquiry to register process. 
• Schedule and confirm all admissions meetings through appropriate cadence steps to include email, phone and/or texting with clear communication and instructions including time, date, location, and requested materials (i.e. transcripts, immunizations, etc.). 
• Maintain or excel all key performance metrics.

Maintain accurate and timely records of admissions activities in Salesforce: 

• Input all admissions activities in Salesforce in real-time. 
• Capture referral information 100% of the time. 
• Ensure every lead is assigned to the correct cadence and follow through the cadence to booking a meeting or disqualification.  
• Provide detailed notes about all inquiries including educational history, academic/social/emotional needs, confirm tuition has been discussed and other pertinent data to support intake process. 
• Ensure every inquiry has a follow up task, especially if removed from automated cadence, from lead to intake at which time a campus leader will own.

Develop and elevate brand awareness: 

• Effectively communicate and promote the Fusion brands with prospective families. 
• Practice triangle training to perfect your messaging with stakeholders. 
• Nurture prospective family relationships through an individualized approach, authentic connection, and other forms of celebrity experience.

Execute on marketing strategy to drive enrollment: 

• Provide lead trends, forecasting, enrollment and performance data to school teams, campus leaders, and/or Manager upon request. 
• Work with Manager to provide feedback and drive creative solutions to increase enrollment and exceed targets. 
• Contact list of disqualified and/or prior students at key points of the year (i.e. semester transitions, summer, etc.) or take on other projects as needed to support enrollment goals.

Qualifications 

• Bachelor's degree (required). 
• 1-2 years of experience in a school admissions/education setting, required. 
• 1-2 years of customer service experience or sales, required. 
• Prior experience in Salesforce desired, but any experience using a CRM is great 
• Solid understanding and experience in working with students with learning differences preferred. 
• Tech savvy a must, experience with messaging apps and chat bots a plus. 
• Experience working in a call center environment a plus. 
• Ability to work in a fast, paced technologically advanced environment. 
• Driven by metrics, hitting enrollment goals and exceeding them! Results-oriented mindset. 
• Enthusiasm and flexibility. 
• Comfort with working remotely in an established home office environment and using a headset. 
• Ability to work evenings and Saturdays when needed. 
• Proficient in Microsoft Office.

Other key position expectations:

• Excellent time management, organizational and multi-tasking skills.  
• Ability to efficiently prioritize your day when juggling high volume of tasks and leads. 
• Persuasive oral and advanced written communication skills.  
• Ability to deal with objections positively and turn them into a win. 
• A high level of integrity and professionalism. 
• Patience and a problem-solving approach to issues. 
• An ability to understand and report on goals/metrics. 
• Ability to receive and give feedback as a commitment to constant self-improvement. 
• Understanding and commitment to execute core systems and processes. 
• Strong understanding of Fusion model and life changing messaging. 
• Proactive communication with school stakeholders. 

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex. 

See above