Supervisor of Customer Service Job Listing at HCSC in Helena, MT (Job ID R0037892)

Description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This position is responsible for supervising and overseeing day-to-day operations of Customer Service - Regulatory Inquiry. Job Description – * Maintain awareness of customer perceptions of our products and service. Enhance customer satisfaction and maintain high level of service delivery. Responsible for problem resolution for issues. * Manage additional responsibilities and respond to situations as they arise. Manage changes and transitions. Review and update processes and procedures. * Responsible for daily supervision which includes coaching, developing and educating staff. * Responsible for communications involving group related written and telephone inquiries. * Design, implement and monitor on-the-job training processes and policies. * Ensure support and control related activities are in place. Ensure corrections to the system are researched, resolved and corrections made to the system as needed. * Monitor quality and quantity goals within assigned areas of responsibility. * Assist in monitoring and project workload, staffing and equipment needs Required Job Qualifications: * Bachelor Degree and 2 years business experience OR 3 years business experience and 3 years experience in a leadership position with sound decision making skills in a customer service environment. * Experience in developing/leading and inspiring employees. * Clear and concise written and verbal communication skills. * Analytical and organizational skills and ability to meet deadlines Preferred Job Qualifications: * Knowledge of contract benefits, claim processing and inquiry procedures, system logic or the processing system. * Knowledge of the health care industry. * PC proficiency to include Word, Excel and PowerPoint

Job Responsibilities:

* Maintain awareness of customer perceptions of our products and service. Enhance customer satisfaction and maintain high level of service delivery. Responsible for problem resolution for issues.
* Manage additional responsibilities and respond to situations as they arise. Manage changes and transitions. Review and update processes and procedures.
* Responsible for daily supervision which includes coaching, developing and educating staff.
* Responsible for communications involving group related written and telephone inquiries.
* Design, implement and monitor on-the-job training processes and policies.
* Ensure support and control related activities are in place. Ensure corrections to the system are researched, resolved and corrections made to the system as needed.
* Monitor quality and quantity goals within assigned areas of responsibility.
* Assist in monitoring and project workload, staffing and equipment needs

Required Job Qualifications:
* Bachelor Degree and 2 years business experience OR 3 years business experience and 3 years experience in a leadership position with sound decision making skills in a customer service environment.
* Experience in developing/leading and inspiring employees.
* Clear and concise written and verbal communication skills.
* Analytical and organizational skills and ability to meet deadlines

Preferred Job Qualifications:
* Knowledge of contract benefits, claim processing and inquiry procedures, system logic or the processing system.
* Knowledge of the health care industry.
* Bilingual.
* PC proficiency to include Word, Excel and PowerPoint

NOTE: THIS IS NOT A TELECOMMUTER POSITION.

HCSC Employment Statement:

We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

To learn more about available benefits, please click here

 Apply on company website