Patient Access Administrative Coordinator Job Listing at Holyoke VNA & Hospice in Holyoke, MA (Job ID 8531)

Description

Position Summary The Patient Access Administrative Coordinator position requires the ability to critically think and to independently make decisions to process home health and hospice referrals.# Customer service skills are of paramount importance in working with providers and referral sources. Obtain referral for services, including but not limited to: patient information, diagnosis, MD order with specifics for direct care. For hospice patients, referral information would also include: terminal diagnosis, pertinent medical history, evaluation of hospice eligibility, and submission of order for comfort care pack as needed. Discuss home health services and hospice services with referral sources, answering questions and identifying services available for specifically referred patients.## # # # # # Perform an initial assessment of patient needs for home care and hospice services based on referral source information, to determine whether Medicare/Medicaid or other third-party payer criteria are met. Evaluate all referral patient information, for completeness and signatures. Follow up directly with referral sources for additional information that is missing or incomplete.# Input patient referrals, interoffice referrals, cancellations and other information into EMR. Offer alternative settings when home care is not appropriate, i.e., hospice, outpatient mental health providers, skilled nursing facilities.# Coordinates with Clinical Operations in assignment of initial home assessments, advising on level of need and appropriate assessing clinician. Clearly communicate patient needs to appropriate individuals, including supervisors, Referral Center, and clinical staff, when indicated. Process VNA interim orders via fax and email, and enter into the EMR as needed. Promptly alert clinical operations and appropriate field clinicians of changes in order. Evaluate completeness of orders and request additional orders or discipline orders if skilled need is apparent. Minimum Requirements: Education:#Diploma, Associates, or Bachelors with experience in or interest in office administration and supporting patient care Experience: Minimum of one (1) year experience in Health Care office administration# #