Senior Technician, Network Operations Job Listing at Intelsat in Chennai, TN (Job ID 41991)

Description

What you will do

• Contribute toward and demonstrate a high level of teamwork.
• Participate in tool development input to improve customer service delivery.
• Assist peer team leaders to produce departmental documentation.
• Provide operational support with a timely and professional response to customer calls, emails and any Intelsat-approved communications application.
• Actively contribute to routine operational activities, on-boarding of new systems, and alarm monitoring to mitigate customer impact.
• Track and execute maintenance activities.
• Utilize tools and demonstrate advanced proficiency to troubleshoot RF service issues.
• Act as the primary contact for service issue resolution support of RF service issues and a point of escalation for other operations teams.
• Identify, update, and escalate service issues to determine alternate routing, emergency restoral, and timely resolution of service discrepancies.
• Collaborate with Intelsat support groups and/or customer engineers to activate new services.
• Create and review tickets for RF interference or service issues to ensure accurate documentation and completion of follow-up actions.
• Escalate and report service issues, corrective measures, and next steps to the management team.

Your required experience/skills

• Associate's degree or technical school diploma or at least three years of relevant experience in a teleport, network operations or broadcast environment (or an equivalent combination of education and experience).
• Working knowledge of satellite, fiber, data, and/or broadcast related equipment.
• General knowledge of video broadcast technology and digital compression desired.
• Must be able to work 24x7 rotating shifts.
• Must be able to make decisions and collaborate in a high pressure, fast-paced environment.
• Must be able to convey complex technical issues to individuals of varying skill levels.
• Must consistently display good teamwork, organizational, and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
• Must consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with minimal supervision.
• Must have effective computer skills and the ability to read and understand operational manuals.

Your success in this role will look like:

• Demonstrating core company behavioral competencies, including adaptability, critical thinking, openness, and a positive attitude.
• Serving as a culture champion with experience fostering inclusive work environments and embracing diverse thinking and styles.
• Contributing to a customer-oriented culture and promoting a quality work environment.
• Displaying great verbal and written communication skills.
• Assisting in the development of tools, training programs, processes, and procedures.
• Performing other duties as assigned by peer leaders and management.
• Collaborating with peers and other Intelsat teams to provide a great customer experience.
• Familiarization with Intelsat offered products and services.

It would be nice if you had: 

• Job requires ability to sit for long periods of time
• Employee must be able and willing to work in a 24 hour shift environment, with work on nights, weekends and holidays.

How we support you: 

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more! 

These benefits are designed to support your overall well-being and help you succeed in your role.

Our D&I Commitment

We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon  race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status,  sexual orientation, gender identity or any other characteristic protected by applicable law. 

While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.

Other Job Info: 

These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.