Vice President, Commercial Aviation Operations Job Listing at Intelsat in Chicago, IL (Job ID 41892)

Description

What you will do:

• This role will be the senior operational representative of Intelsat to our airline customers. Develop a trusted advisor relationship with the key counterparts at airlines to ensure Airline expectations are always being met. 
• Own the overall strategic direction, vision and business plan objectives and key results (“OKRs”) of a ~75 person organization
• Tailor support programs that meet specific airline objectives.
• Drive the continuous improvement efforts of processes, tools and organizational design to meet the evolving maintenance and operational needs of our airline customers.
• Lead cross-functional execution of recovery plans to achieve service level agreements in customer contracts
• Ownership of key operational metrics for the airline customer, including Availability, Mean Time to Resolve, First Time Fix, Customer Experience and Portal metrics. 
• Provide guidance for negotiations with senior management and customers to help make operational and commercial decisions, including RFI, RFP responsibilities.
• Tailor and manage Reliability Improvement campaigns with Airlines, establishing campaigns that take advantage of airline planned maint for IFEC equipment replacement.
• Demonstrate your in-depth knowledge of the industry and strong business acumen to exec level internal and external customers and suppliers.

 Your required experience/skills:

• Engineering or similar Degree. MBA helpful
• Experience building and managing a team, including recruiting, performance management, administration operations 
• An intense focus on building a culture of quality, stability and innovation
• Strong technical skills and aviation experience
• Outstanding verbal and written communication skills in English, quick tough data driven decision-making ability and exceptional creative thinking and problem-solving skills
• Passion for impacting top line and bottom line, delivering results and managing and building relationships at all levels in the organization
• Passion for learning and implementing state of the art technologies and processes in order to improve business efficiency

Your success in this role will look like: 

• Collaborative---you are the cog in the middle of Hardware, Software and Network Engineering. You support and know their innovation and speak their language.
• Action-oriented: you act quickly and decisively.
• Cool under pressure

It would be nice if you had: 

• 15+ years of work-experience in a technical leadership role
• Understanding and experience managing a cross functional teams

How we support you: 

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more! 

These benefits are designed to support your overall well-being and help you succeed in your role.

Our D&I Commitment

We're committed to fostering a culture and environment of diversity, inclusion and respect – a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams – where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon  race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status,  sexual orientation, gender identity or any other characteristic protected by applicable law. 

While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.